Built and fostered strategic partnerships across Banks & E-commerce players, Online & Offline Brands to drive organisational objectives of increasing the share of travel spends on MakeMyTrip & Goibibo, building brand salience and acquiring new users.Led Partner negotiations and liaised with cross-functional teams for maximizing growth opportunities.

Member of the core team to develop a channel agnostic solution aimed at performing in-principle check for credit card applications at first point of customer interaction; revised operations process and facilitated integration testing with external stakeholdersLed the development of an online portal for acquisition gifts ordering by sales managers, facilitating better reconciliation & product assortment with lower TAT; piloted with one of the country’s largest corporate gifting companies.Ideated & executed a recognition campaign for digital channel sales team and conducted opportunity analysis for setting up a weekly review rhythm for affluent credit cards booking

Performed Online Brand Monitoring to check first response turnaround time, analyze sentiment & track pending cases.Conducted a Descriptive research to gauge customer behavior towards online complaining and its implications for Club Mahindra.

Conducted need gap analysis to identify key issues and opportunities in the community by interacting with 500 women across 12 villages.Formulated 3 sustainable business models for social micro enterprises to generate sources of livelihood and address social issues.

Collaborated with clients across geographies, translating complex business requirements into design specifications for different projects.Entrusted with complete ownership of Retirement Benefits Calculator Application for Japan; served as single point of contact for Japanese stakeholders to coordinate for need gap analysis and strategic problem solving.Performed automation to achieve 70% reduction in the man hours spent annually in IT support of an application.

Primarily worked with Java Collections framework using Goldman Sachs proprietary technology Caramel, to perform code optimization in a Diversity evaluation application. The application is used to calculate the diversity of the organization at different levels.