Agata Nowicka Email & Phone Number

Kraków, Pl

Kraków, Woj. Małopolskie, Polska

I am currently participating in an internship with TransferGo's design team, under the mentorship and supervision of Derya Buket Ogutler. Some of the tasks include: designing organic graphics for social media, refreshing marketing campaigns, as well as designing brand content for internal use.

Kraków, Woj. Małopolskie, Polska

As the first line of contact for customers experiencing issues, I excel in communicating complex topics effectively and politely. I handle customer interactions through written communication, chat, and phone calls. Additionally, I am responsible for conducting quality checks, and providing shadowing (buddy) sessions for new team members. I consistently meet and exceed performance expectations, ensuring high standards in customer care and support.

Kraków, Woj. Małopolskie, Polska

In my role as a Customer Support Specialist at Shell Energy, I was specializing in addressing and resolving customer complaints with precision and empathy. I acted as the primary point of contact for customers who experienced issues. I managed and resolved their concerns through effective communication channels, including written correspondence, and phone calls.