AeroLeads people directory · profile
Agata Kmieć Email & Phone Number
Head of Customer Success
at
babelforce | Zendesk Voice Partner of Choice
1 work email found
@babelforce.com
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Current company
Role
Head of Customer Success
Location
Warsaw, Mazowieckie, Poland
Company size
Who is Agata Kmieć? Overview
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Quick answer
Agata Kmieć is listed as Head of Customer Success at babelforce | Zendesk Voice Partner of Choice, a with 37 employees, based in Warsaw, Mazowieckie, Poland. AeroLeads shows a work email signal at babelforce.com and a matched LinkedIn profile for Agata Kmieć.
Agata Kmieć previously worked as Technical & Integration Expert and Customer Success Lead at Babelforce and Senior Technical & Onboarding Success Manager at Babelforce. Agata Kmieć holds Magister (Mgr), International Economics from Sgh Warsaw School Of Economics.
Company email context
Email format at babelforce | Zendesk Voice Partner of Choice
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*@babelforce.com
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Profile bio
About Agata Kmieć
Agata Kmieć is a Head of Customer Success at babelforce | Zendesk Voice Partner of Choice. She possess expertise in microsoft excel, customer service, microsoft office, zendesk, pipedrive and 14 more skills. She is proficient in hiszpański, niemiecki, włoski and angielski.
Listed skills include Microsoft Excel, Customer Service, Microsoft Office, Zendesk, and 15 others.
Current workplace
Agata Kmieć's current company
Company context helps verify the profile and gives searchers a useful next step.
Babelforce | Zendesk Voice Partner Of Choice
14 roles
Agata Kmieć work experience
A career timeline built from the work history available for this profile.
Technical & Integration Expert And Customer Success Lead
Current
Oct 2022 - Present
Senior Technical & Onboarding Success Manager
Nov 2021 - Oct 2022
Customer Success Lead
- leading a team of QA for BOLD International brands (French, Italian, German, Polish, Portuguese/Brazilian Portuguese)- QA for Italian interactions (voice, chat, email) for European vendor, training and coaching for agents (in English and Italian), preparation of job aids- Evaluating customers' needs and data and introducing new solutions & features based on the findings- Improving customers' retention in a SaaS environment- supervising cooperation with vendors across 3 time zones, onboarding of new agents & new partners- creating policies and procedures in accordance with European Union law
May 2021 - Oct 2021
Senior Customer Service Officer
- handling quality assurance evaluations of CS interactions (voice, chat, email) in Italian - cooperation with European vendor, coaching and training meetings with agents (in English and Italian), preparation of job aids- improving retention on the Italian market (up to 250% improvement for different channels), introducing new retention techniques, new save SKUs- working closely with the Product development team and improving the product features in the Italian Market- improved online presence of the Italian brands (scores on Trustpilot from 3.7 to 4.4, new ways of gathering reviews, training on handling online complaints)- handling escalations, disputes, chargebacks, invoices
Oct 2020 - Apr 2021
Customer Engagement Officer
- handling customers' (B2C) escalations, disputes, chargebacks, invoicing, refunds- improving online presence of the European brands & handling customers' comments online- automatization of Customer Engagement processes (chatbot introduction, automating tasks in CRMs)
Oct 2018 - Oct 2020
Customer Happiness Officer
- taking care of the high quality customer service- timely responding to customers' requests & queries- optimization of Customer Engagement processes- handling payments, refunds, invoices, chargebacks & disputes- responding to comments on social media
Oct 2018 - Oct 2020
Customer Happiness Officer
- cooperation with employers (B2B) and coordination of profiles' creation https://interviewme.pl/pracodawcy- ensuring high quality service and customers' satisfaction- optimization and automatization of the internal processes
Oct 2018 - Oct 2020
Customer Service Representative
Jun 2016 - Jul 2018
Sample Coordinator
Jul 2015 - May 2016
Customer Service Representative
Jan 2015 - Jun 2015
Personal Assistant To The Managing Director
Aug 2012 - Nov 2014
Recepcjonista
Invisible Exhibition
Dec 2011 - Jul 2012
Project Coordinator (Intern)
May 2011 - Jun 2011
Team & coworkers
Colleagues at babelforce | Zendesk Voice Partner of Choice
Other employees you can reach at babelforce.com. View company contacts for 37 employees →
RM
Rodrigo Macedo
Colleague at Babelforce | Zendesk Voice Partner Of ChoiceWaltham, Massachusetts, United States
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OM
Oksana Maksymenko
Colleague at Babelforce | Zendesk Voice Partner Of ChoiceBerlin, Germany
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SB
Sergey Bondarenko
Colleague at Babelforce | Zendesk Voice Partner Of ChoiceYerevan, Armenia
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CF
Christian Förster
Colleague at Babelforce | Zendesk Voice Partner Of ChoiceBerlin Metropolitan Area, Germany
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FÖ
Furkan Özkan
Colleague at Babelforce | Zendesk Voice Partner Of ChoiceIstanbul, Türkiye, Turkey
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RD
Robson Dos Santos Ribeiro
Colleague at Babelforce | Zendesk Voice Partner Of ChoiceRio De Janeiro, Brazil
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LA
Luis Alen
Colleague at Babelforce | Zendesk Voice Partner Of ChoiceBelo Horizonte, Minas Gerais, Brazil
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MR
Mikkel Rodam
Colleague at Babelforce | Zendesk Voice Partner Of ChoiceAmsterdam, North Holland, Netherlands
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TF
Timo Friedl
Colleague at Babelforce | Zendesk Voice Partner Of ChoiceBerlin, Germany
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PH
Paulo Henrique Pedro
Colleague at Babelforce | Zendesk Voice Partner Of ChoiceRio De Janeiro, Brazil
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Rodrigo Macedo
Colleague at Babelforce | Zendesk Voice Partner Of ChoiceWaltham, Massachusetts, United States
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OM
Oksana Maksymenko
Colleague at Babelforce | Zendesk Voice Partner Of ChoiceBerlin, Germany
View →
SB
Sergey Bondarenko
Colleague at Babelforce | Zendesk Voice Partner Of ChoiceYerevan, Armenia
View →
CF
Christian Förster
Colleague at Babelforce | Zendesk Voice Partner Of ChoiceBerlin Metropolitan Area, Germany
View →
FÖ
Furkan Özkan
Colleague at Babelforce | Zendesk Voice Partner Of ChoiceIstanbul, Türkiye, Turkey
View →
RD
Robson Dos Santos Ribeiro
Colleague at Babelforce | Zendesk Voice Partner Of ChoiceRio De Janeiro, Brazil
View →
LA
Luis Alen
Colleague at Babelforce | Zendesk Voice Partner Of ChoiceBelo Horizonte, Minas Gerais, Brazil
View →
MR
Mikkel Rodam
Colleague at Babelforce | Zendesk Voice Partner Of ChoiceAmsterdam, North Holland, Netherlands
View →
TF
Timo Friedl
Colleague at Babelforce | Zendesk Voice Partner Of ChoiceBerlin, Germany
View →
PH
Paulo Henrique Pedro
Colleague at Babelforce | Zendesk Voice Partner Of ChoiceRio De Janeiro, Brazil
View →
2 education records
Agata Kmieć education
Magister (Mgr), International Economics
Bachelor'S Degree, International Economics
FAQ
Frequently asked questions about Agata Kmieć
Quick answers generated from the profile data available on this page.
What company does Agata Kmieć work for?
Agata Kmieć works for babelforce | Zendesk Voice Partner of Choice.
What is Agata Kmieć's role at babelforce | Zendesk Voice Partner of Choice?
Agata Kmieć is listed as Head of Customer Success at babelforce | Zendesk Voice Partner of Choice.
What is Agata Kmieć's email address?
AeroLeads has found 1 work email signal at @babelforce.com for Agata Kmieć at babelforce | Zendesk Voice Partner of Choice.
Where is Agata Kmieć based?
Agata Kmieć is based in Warsaw, Mazowieckie, Poland while working with babelforce | Zendesk Voice Partner of Choice.
What companies has Agata Kmieć worked for?
Agata Kmieć has worked for Babelforce | Zendesk Voice Partner Of Choice, Babelforce, Bold, Zety: Resume Builder & Career Website, and Interviewme.Pl.
Who are Agata Kmieć's colleagues at babelforce | Zendesk Voice Partner of Choice?
Agata Kmieć's colleagues at babelforce | Zendesk Voice Partner of Choice include Rodrigo Macedo, Oksana Maksymenko, Sergey Bondarenko, Christian Förster, and Furkan Özkan.
How can I contact Agata Kmieć?
You can use AeroLeads to view verified contact signals for Agata Kmieć at babelforce | Zendesk Voice Partner of Choice, including work email, phone, and LinkedIn data when available.
What schools did Agata Kmieć attend?
Agata Kmieć holds Magister (Mgr), International Economics from Sgh Warsaw School Of Economics.
What skills is Agata Kmieć known for?
Agata Kmieć is listed with skills including Microsoft Excel, Customer Service, Microsoft Office, Zendesk, Pipedrive, Employer Branding, B2B, and Umiejętności Organizacji.
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