Anthony Wilk Email and Phone Number
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Anthony Wilk personal email
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Operations manager, mentor and coach with over 18 years’ experience in the Home Warranty industry mentoring teams, extracting their true potential to improve efficiencies and increase revenue. I believe in 4 key principles; do the right thing, find a way, be a teammate and keep growing. I will provide an efficient, professional and supportive customer interaction by utilizing empathetic listening, educated team members and diverse service options to leave the customer with the "WOW" experience.Email: awilk681@gmail.comI am looking to advance my career in an industry who cares about customer experience and loyalty. I have a proven track record of dependability and team building. I will rely on my abilities to evaluate, redesign and implement highly effective business strategies in order to surpass KPIs and grow profitability.Leadership
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Director Of OperationsPwsc Aug 2022 - Present -
Quality Assurance ManagerQ Link Wireless Sep 2021 - Jul 2022Dania, Florida, United StatesBrought in to oversee the quality management, coaching and training of one of the largest cell providers of the government's national Lifeline program which provides cell service to qualified participants.Oversaw the Quality Assurance team to monitor, create and implement new agent processes which increased CSAT scores and improved operational efficiencies across the teams.Interviewed, hired and onboarded all new agents to the company. Assisted the Training department with creating, updating and presenting the information to the service teams; ensuring the company standards and operating procedures were being met.Forecasted, budgeted and monitored KPI’s presenting the findings to C-Suite Executives ensuring that department goals were being exceeded. -
Business Analytics ManagerDiamond Resorts® 2019 - 2020Las Vegas, NvTaking on a new career path, I was brought on to lead a global timeshare company's Business Analytics team. This team consisted of 3 direct reports and 15 indirect members.Identified key data points and utilizing advanced Excel skills to scrub and analyze the business data. The team was responsible for the overall monitoring of the company's inventory (resort rooms) over their thousands of resorts across the world.Monitored trends of room loss and made adjustments to the inventory usage to maximize the highest and best use ensuring the company met its revenue goals.Provided mentoring to develop young supervisors in the skills needed to build and grow a successful team. -
Operations Manager - New Home Division2-10 Home Buyers Warranty Jan 2017 - Jul 2019Aurora, CoOversee the daily activities of the Operational Service team for a national New Home Warranty Program. Managed the design, development and implementation of a project tasked to reorganize the company’s operational layout. The new design provided a more customer-friendly model in addition to increased staff productivity. Improved the Front Line Services program, which tripled participation rates over the last three years. Designed and implemented the new Front Line Operating System, which doubled productivity. -
Customer Service Manager - New Home Division2-10 Home Buyers Warranty Oct 2012 - Jan 2017Denver, CoOversaw the Customer Service team for a national home warranty company. Assisted both our builder members and our outside sales staff by supporting their day-to-day needs. Managed the department’s daily responsibilities, with an emphasis on mentoring and developing entry-level employees. Developed the company’s first Customer Service documentation process and SOP, which led to greater efficiency. Identified, redesigned and implemented improvements to operational efficiencies, which allowed the company to handle a growth of 400% without the need to increase the number of front line employees.
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National Authorizations ManagerHome Buyer'S Warranty Feb 2012 - Oct 2012Denver, CoOversaw the daily functions of the Claim Authorization Team, for a National Home Warranty company. My team worked with 3rd party Sub-Contractors, the internal Contractor-Relation team, Purchasing team and Homeowners. Negotiated and authorized the completion of service requests, while providing world-class customer service to our Homeowners. Assisted in the design, implementation and management of a new Automated Approval processes via phone IVR’s and transactional emails. Created the company's first auditing program to ensure claim and purchasing cost were meeting KPI's.
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Partner Service Supervisor - Resale Division2-10 Home Buyers Warranty Apr 2006 - Feb 2012Aurora, CoOversaw the company’s Outsourced Partners team and acted as the company’s liaison for our Outsourced Customer Service teams. Led the design, set-up and training of our first ever Outsourced Partnership, which resulted in lower costs and more efficient service for our customers. Ensured proper communication with Outsourced Partners to ensure the relevant KPI’s were being adhered to. Audited, trained and reported the findings to C-Suite Executives and ensured that outstanding Customer Service was consistently delivered to our Homeowners. Developed the company’s first Forecasting Model, based on national temperatures and seasonal shifts, to predict peak Claim volume, which allowed the company to ensure appropriate staffing and reduce Claim handling times.
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Customer Service, Authorizations Supervisor2-10 Home Buyers Warranty Dec 2000 - Apr 2006Plantation, FlOversaw and managed the daily functions of the Customer Service team, which was responsible for handling calls and transactions for our Homeowners and Contractors. Ensured the Customer Service team met the Call Quality scores and all KPI’s. Carried out the hiring process and trained new employees.
Anthony Wilk Skills
Anthony Wilk Education Details
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Anthropology
Frequently Asked Questions about Anthony Wilk
What company does Anthony Wilk work for?
Anthony Wilk works for Pwsc
What is Anthony Wilk's role at the current company?
Anthony Wilk's current role is Operations Manager | Leadership | Mentor | Project Manager | Process Improvement.
What is Anthony Wilk's email address?
Anthony Wilk's email address is aw****@****ail.com
What is Anthony Wilk's direct phone number?
Anthony Wilk's direct phone number is +130322*****
What schools did Anthony Wilk attend?
Anthony Wilk attended University Of Florida.
What skills is Anthony Wilk known for?
Anthony Wilk has skills like Visio, Excel, Word, Powerpoint, Customer Service, Adobe Acrobat, Call Center, Microsoft Office, Forecasting, Customer Satisfaction, Business Analysis, Scheduling.
Who are Anthony Wilk's colleagues?
Anthony Wilk's colleagues are Vince Chiarello, Bhuvana Parampalli, Valerie Andrew, Mike Stockdale, Robin Busch, Mike Stockdale, Brandon Jones, Mba.
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Anthony Wilk
Greater St. Louis2onespace.com, gmail.com -
1army.mil -
2cbre.com, lobergconstruction.com
2 +184739XXXXX
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2nationwide.com, nationwide.com2 +120922XXXXX
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