With over 3+ years of combined experience in order management and renewals, I excel in optimizing end-to-end processes and enhancing customer satisfaction. My tenure at industry leaders like VMware, Thomson Reuters, and Poppulo has honed my ability to ensure accuracy, timely deliveries, and strategic renewals management.At VMware and Thomson Reuters, I managed high-priority orders with a 95% accuracy rate and a 98% on-time delivery rate. My expertise in SAP, Salesforce, and finance technologies enabled process streamlining and discrepancy reduction, earning me a soft promotion within 6 months at Thomson Reuters and the SHINE award for exceptional performance.In my current role at Poppulo, I oversee the entire renewal cycle, achieving 100% on-time contract renewals and a 20% reduction in administrative errors. Collaborating with cross-functional teams, I've driven a 15% increase in renewal revenue and maintained a 98% customer retention rate. My strong problem-solving skills and commitment to promoting company values have consistently met and exceeded challenging targets.My academic background in International Management from Trinity College Dublin and Fintech certification further enhance my ability to integrate innovative strategies with practical application, fostering cross-functional relationships crucial for business operations and customer issue resolution.
Listed skills include Microsoft Office, Microsoft Excel, and Microsoft Word.