Ritik Aggarwal Email & Phone Number

Bengaluru, Karnataka, India

•Successfully managed the end-to-end renewal process, including creation, negotiation, and finalization of renewals, ensuring 100% on-time contract renewals.•Executed all renewal-related administrative tasks with precision, including detailed reviews of past contracts, generation of accurate new quotes, and completion of order forms, resulting in a 20% reduction in administrative errors.•Awarded the Learning @ Poppulo for exceptional engagement in professional growth, consistently… Show more •Successfully managed the end-to-end renewal process, including creation, negotiation, and finalization of renewals, ensuring 100% on-time contract renewals.•Executed all renewal-related administrative tasks with precision, including detailed reviews of past contracts, generation of accurate new quotes, and completion of order forms, resulting in a 20% reduction in administrative errors.•Awarded the Learning @ Poppulo for exceptional engagement in professional growth, consistently asking insightful questions on renewals and contract negotiations, embodying the value of ‘Bring Your Best Self’.•Collaborated with sales team members to understand Poppulo product usage, identifying and capitalizing on upsell opportunities, contributing to a 15% increase in renewal revenue.•Worked closely with Customer Success, Account Managers, Legal, and Finance teams to streamline the renewals process, improving overall efficiency and team performance by 25%.•Scheduled and conducted renewal calls with key stakeholders, fostering strong, long-lasting customer relationships that resulted in a 98% customer retention rate.•Consistently met and exceeded challenging renewal targets in a fast-paced and evolving environment, demonstrating adaptability and resilience.•Effectively resolved issues and inquiries related to annual and multi-year subscription contracts with a 95% resolution rate on first contact, enhancing customer satisfaction.•Actively promoted the company’s values, contributing to an inclusive workplace and supporting the achievement of company vision and strategic objectives. Show less

Bengaluru, Karnataka, India

-Conducting comprehensive research on invoices and sales orders and adjusting orders based on client feedback-Formulating and determining discount strategies based on ongoing evaluations of business volumes-Leading in order booking and offering adaptive work hours during critical business periods.-Initiating and developing training modules for recruits-Enhancing order accuracy measures, identifying and rectifying discrepancies to achieve a 95% accuracy rate-Managing… Show more -Conducting comprehensive research on invoices and sales orders and adjusting orders based on client feedback-Formulating and determining discount strategies based on ongoing evaluations of business volumes-Leading in order booking and offering adaptive work hours during critical business periods.-Initiating and developing training modules for recruits-Enhancing order accuracy measures, identifying and rectifying discrepancies to achieve a 95% accuracy rate-Managing high-priority orders during peak periods, ensuring a 98% on-time delivery rate Show less

Bengaluru, Karnataka, India

-Processed proprietary software orders for B2B customers in the USA and Canada promptly.-Accurately generated SFDC quotes and collaborated with cross-functional teams to address challenges.-Strictly upheld TAT guidelines and sustained customer satisfaction metrics.-Coordinated with stakeholders spanning CPAs, compliance, operations, and technology for flawless process execution.Accomplishments-Outperformed by achieving an 84% productivity boost, setting a benchmark… Show more -Processed proprietary software orders for B2B customers in the USA and Canada promptly.-Accurately generated SFDC quotes and collaborated with cross-functional teams to address challenges.-Strictly upheld TAT guidelines and sustained customer satisfaction metrics.-Coordinated with stakeholders spanning CPAs, compliance, operations, and technology for flawless process execution.Accomplishments-Outperformed by achieving an 84% productivity boost, setting a benchmark for peers-Secured the SHINE accolade in Dec'21, reflecting rapid skill assimilation and unparalleled quality output Show less

Delhi, India

-Oversaw inventory processes and coordinated purchase orders to supply diverse medicines consistently-Collaborated actively with marketing representatives to devise business growth tactics-Mastered and utilised the 'EasySol' software for proficient inventory management

Master Of Science - Ms, International Management

Activities and Societies: Entrepreneurial society Chose to study at Trinity College Dublin is the only Irish university to rank in the top.

Bachelor Of Business Administration (Bba), Business Administration And Management, General

Activities and Societies: Badminton club Helped in establishing a fundamental understanding of business and how various aspects of it.