Amanda Hartley Email & Phone Number

Los Angeles, Ca, Us

Los Angeles, Ca, Us

San Bernardino, California, United States

• Presented recommendations to leadership after building a detailed assessment of Archibus integrated workplace management system (IWMS) needs for the Real Estate Services and Facilities Management teams, outlining how ITD could best support the system and its users in both the short and long term.• Configured Cartegraph Asset Management application on behalf of the Regional Parks team, drafted resource materials for end user training, and assisted with onsite asset data collection.

Greater St. Louis

• Executed SME-approved updates to the master Enterprise Visio workflow diagrams using BPMN (Business Process Model Notation) iconography. Biweekly publications included over 1600 changes integrated across 150 quote-to-cash process flows and sub-flows in CY2022, supporting 120 cross-functional teams and boundary partners.• Identified any potentially impacted teams, processes, and systems prior to each new project kickoff, resulting in improved stakeholder relations and minimized risk of missed deadlines.• Created a new SharePoint site for the Enterprise Process Engineering team to increase user efficiency and ease of site navigation. Designed the organizational structure, defined metadata, and spearheaded artifact migration from multiple legacy repositories.• Championed internal learning and development efforts by leading a weekly session with the Enterprise Process Engineering team. Topics included manipulation of Visio process flows, editing Confluence pages, and reviewing role-specific expectations and best practices.• Provided process workflow support for new product launch initiative, especially during the Business Readiness Testing phase. Ensured accuracy of product-specific resource documentation in preparation for end user testing.

Greater St. Louis

• Collaborated with a team of business analysts to produce a detailed Business Requirements Document (BRD) for a large-scale software migration initiative, which provided developers with the information necessary to successfully fulfill the needs of our business partners.• Managed small demand process improvement projects, working with cross-functional teams to capture needs and document workflow changes in Visio.• Captured impacts to business process workflow documented in Visio to support fulfillment system migration from Salesforce to new Oracle Stack tool.

Greater St. Louis

• Owned the planning and requirements documentation process to build a custom Project space in Jira, overcoming internal field limitations to produce a standardized system of data collection for the Process Engineering team to manage and track their work more effectively and efficiently.• Conducted an audit on 2000+ process workflow images, capturing current snapshots from the Visio files for each workflow ID and archiving any that were outdated, to ensure accuracy and effectiveness of the custom workflow impact assessment tool. Performed monthly maintenance on image files as updates were released.

Greater St. Louis Area

• Planned $40M client sales budget resulting in defined expectations for 20 different sales reps across the country and allocated by role, region, and line of business.• Served as business SME/liaison to IT for dedicated client support team and led major client system integration project.• Compiled monthly reporting for internal and external clients: analyzed sales performance and trends, tracked client rebate amounts, and calculated sales rep commissions.• Compiled metrics from Responsys campaign performance reports and Google Analytics e-commerce site content data to measure impact of Business-to-Business (B2B) email marketing initiatives.• Managed ship order lists, sent lists to vendors, and ensured vendors provided tracking for each drop ship location for billing purposes; worked with vendors and accounting to process all invoices in the proper fiscal period; troubleshot billing issues and assisted with resolution.

Greater St. Louis Area

• Uncovered potential sales opportunities by analyzing sales histories by customer; grew sales with current customers by selling additional lines of business.• Designed multiple SharePoint solutions for global clients; developed user permission structure, built project tracking tools and maintained site content.• Utilized CheetahMail mailing reports and Google Analytics e-commerce site content data to measure impact of B2B email marketing initiatives.• Collaborated with data warehouse team to create new reporting tools and update existing reports.

• As the business expert, transitioned the order process of an entire line of business onto a new ERP system, middleware, and client-facing e-Commerce platform, analyzing the data flow from the development and testing phases through to implementation.• Tracked bugs, enhancements and other system issues for the department via SharePoint, working directly with the IT Project Manager for resolution.

• Developed award fulfillment and redemption metrics to better manage Vendor Service Level Agreements.• Automated basic functions of order processing and increased productivity by 20%.• Analyzed award redemption patterns by category and price point and made recommendations to improve business results.• Built relationships with fulfillment vendors/supply chain; ensured accuracy of product information and approved suitable substitutions.• Documented program launch processes and procedures and trained teammates accordingly.• Utilized knowledge of internal systems and processes and industry experience to troubleshoot and resolve issues for teammates.