Nigel Hearn Email & Phone Number

Hamilton, On, Ca

Toronto, Ontario, Canada

Greater Toronto Area, Canada

Toronto, Canada Area

In my current role, I serve as a Product Owner/Manager and collaborate with Scrum teams in Canada and China. I direct a team of two Business Analysts to oversee Consumer Products for the largest online entities in the world including ReserveAmerica.com. I develop and deliver strategic roadmaps for ReserveAmerica.com, Client “White Label” website platform and the Aspira Consumer Mobile Apps. I cooperate with business development in discussions with potential partnerships, helping drive revenue… Show more In my current role, I serve as a Product Owner/Manager and collaborate with Scrum teams in Canada and China. I direct a team of two Business Analysts to oversee Consumer Products for the largest online entities in the world including ReserveAmerica.com. I develop and deliver strategic roadmaps for ReserveAmerica.com, Client “White Label” website platform and the Aspira Consumer Mobile Apps. I cooperate with business development in discussions with potential partnerships, helping drive revenue expansion and developing new revenue streams. I collaborate with User Experience (UX), Visual Design and Development/QA teams to drive the modernization of the product offering; reviewing and incorporating latest industry and technological trends. I also collaborate with marketing department to develop and implement strategy for improved consumer engagement initiatives.Some of my key accomplishments are:✔ Migrated ReserveAmerica.com from legacy platform to REACT Framework. ✔ Improved ratings for the RA Camping App from 1.6 to 4.8 by delivering and upgrading Android and iOS applications in collaboration with UX and visual design while reviewing analytics and consumer feedback. ✔ Reduced State Parks lineups for a better “on the day” experience for consumers by launching new product lines on client Private Label websites and ReserveAmerica.com.✔ Earned promotion into role following continued success in progressive roles, from Senior Product Manager to Digital Product Manager to Senior Business Analyst. Show less

Mississauga, Ontario, Canada

Mississauga

Mississauga

With 400+ employees, Bond Brand Loyalty (formerly Maritz Canada) is a recognized leader in loyalty program services and improves branding through engagement marketing, reward programs, sales channel enablement, digital learning, research and events. The corporation is a division of Maritz LLC, one of Forbes’ 500 largest privately held companies with $1B+ in revenues and a client base that includes 30 of the world’s Fortune 50 companies (www.bondbrandloyalty.com). ● Managed 5 development… Show more With 400+ employees, Bond Brand Loyalty (formerly Maritz Canada) is a recognized leader in loyalty program services and improves branding through engagement marketing, reward programs, sales channel enablement, digital learning, research and events. The corporation is a division of Maritz LLC, one of Forbes’ 500 largest privately held companies with $1B+ in revenues and a client base that includes 30 of the world’s Fortune 50 companies (www.bondbrandloyalty.com). ● Managed 5 development resources (including QA resources as required by the projects), as well as external contractors and delivery partners, as needed. ● Provided consultative expertise to Account Managers and clients on technology and digital solutions, and on the role of digital and technology as a component of an overall client solution. ● Contributed to sales strategy by developing/recommending digital solutions targeted to client objectives. Built out investment summaries and solution documentation, providing subject matter expertise on the technology components of proposals, white papers, presentations and other sales support initiatives.● Visionary for digital technology related solutions; not only for clients I was responsible for but as part of the larger Digital Development team. Contributed to product strategy by maintaining current knowledge of leading edge digital solutions, both being used by Bond Brand Loyalty but also within the Loyalty industry and beyond. ● Managed system design and development with the development team. Ensured documentation of platform choice and system integration plan, administrative procedures, testing/walk-through protocols and cycle time requirements while also ensuring that the development designs are sound, scalable and maintainable. Show less

Toronto, Canada Area

LoyaltyOne, Inc. is a global provider of loyalty marketing and programs to enterprises in the retail, financial services, grocery, petroleum retail, travel, and hospitality sectors. The company offers services such as coalition programs (Air Miles Reward Program, Air Miles for Social Change), analytics and retail solutions, loyalty consulting, agency services, and industry research capabilities through Colloquy.● Responsible for requirements management on large internal initiative. UAT… Show more LoyaltyOne, Inc. is a global provider of loyalty marketing and programs to enterprises in the retail, financial services, grocery, petroleum retail, travel, and hospitality sectors. The company offers services such as coalition programs (Air Miles Reward Program, Air Miles for Social Change), analytics and retail solutions, loyalty consulting, agency services, and industry research capabilities through Colloquy.● Responsible for requirements management on large internal initiative. UAT Lead on the project, working with the Business UAT leads to ensure test case coverage and managing execution.● Subject Matter Expert for project change requests for the application and applications that connect (through Web Services) to the application.● Manage the defect process; ensuring the defects mapped back to requirements and working with the vendor to ensure timely delivery.● Responsible for reporting status of User Acceptance Testing (UAT) back to the IT Executive and representative on the Working Committee.● Product Owner owning backlog for API development team, consulted with both internal and external business partners, along with working with 2 Scrum Teams.KEY ACHIEVEMENTS: ► Key member of the re-design team for the new LoyaltyOne Intranet joining the project a year in and led the design of UAT cycle. ► Led the extensive re-design of one of the key internal systems; acted as both Business Consultant but also as the UAT Lead. Joined project 2 years in and quickly ramped up to become SME on interfaces (system and business) to the replacement system. ► Responsible for the redesign / launch of a replacement for an externally hosted extranet solution to allow Sponsor to manage their elements of the program. Show less

Oakville, Canada

The Weather Network (TWN) is a media company. It delivers weather information on television, digital platforms (responsive websites, mobile and tablet applications) and TV apps. Currently, The Weather Network is available in Canada, the U.S. and U.K. Additionally, The Weather Network has successful weather counterpart brands which include, MétéoMédia (French-Canadian), Eltiempo (Spain), Wetter Plus (Germany) and Clima (Latin America).● Responsible for requirements gathering / management… Show more The Weather Network (TWN) is a media company. It delivers weather information on television, digital platforms (responsive websites, mobile and tablet applications) and TV apps. Currently, The Weather Network is available in Canada, the U.S. and U.K. Additionally, The Weather Network has successful weather counterpart brands which include, MétéoMédia (French-Canadian), Eltiempo (Spain), Wetter Plus (Germany) and Clima (Latin America).● Responsible for requirements gathering / management across all projects and business units● Reviewing of existing business processes (with internal clients) to identify where improvements could be made● Review of existing processes and the development of formal Business Analyst methodologies across IT and the organization● Working with the Commercial Services team to formulate a product road map; developing the road map and the formulation / management of a steering committee to drive the product forwardKEY ACHIEVEMENTS: ► Proposed portal based solution for Commercial Services division to better position them in the market place. ► Created Business Analyst related templates and implemented processes around requirements gathering and management, throughout the project life-cycle ► Worked with Development, Quality Assurance and IT Operations to formalize the development process (including addition of Development, QA and Staging environments) ► Managed RFP process for the selection of a vendor for TheWeatherNetwork.com website redesign Show less

London, United Kingdom

Responsible for working with business units across Jones Lang LaSalle to determine business strategies and align IT to support their strategiesFacilitated and managed requirements gathering sessions, to understand changes the business require to IT solutions. Developed Project Overview Documents for IBM (and other vendors where required) to review and provide quotes. Worked with business units and vendors, responsible for development and approval of business cases for… Show more Responsible for working with business units across Jones Lang LaSalle to determine business strategies and align IT to support their strategiesFacilitated and managed requirements gathering sessions, to understand changes the business require to IT solutions. Developed Project Overview Documents for IBM (and other vendors where required) to review and provide quotes. Worked with business units and vendors, responsible for development and approval of business cases for project work across the United Kingdom business. Along with the JLL procurement team, worked with external vendors, to review services provided and licensing / maintenance costs and to ensure full value for the services provided; resulting in substantial savings for JLL business units.Worked with various sources (including external vendors and the JLL Research & Development team) to identify new products / applications (including mobile solutions) in the market place and how these could be utilized to benefit the business (in terms of costs, productivity increases and alignment to internal audit requirements). Show less

Mississauga, Ontario

Managed development/analyst team responsible for build of global incentive and learning platforms (translated into 14 languages).Responsible for requirements gathering with both internal departments and external clients. Developing Solution Overviews and Business Cases (for client review/approval).Managed of projects through user stories development, design, build and testing (QA and UAT) phasesResponsible for the delivery pipeline to ensure resources available to… Show more Managed development/analyst team responsible for build of global incentive and learning platforms (translated into 14 languages).Responsible for requirements gathering with both internal departments and external clients. Developing Solution Overviews and Business Cases (for client review/approval).Managed of projects through user stories development, design, build and testing (QA and UAT) phasesResponsible for the delivery pipeline to ensure resources available to deliver projects.Liaised with Quality Assurance team to ensure test plans/scripts developed to support quality deliverables. Worked with QA and Development teams to ensure timely fixes of any issues found during QA phase.Lead on UAT cycle, including walkthrough of UAT test cases, ensuring environments ready (including test data) to allow for UAT to proceedInvolved in long term platform strategy; including proposed upgrades to the mobile platform (new framework), working with client team and client in terms of learning/channel enablement strategy and how each platform supported the requirements (or suggestions around platform improvements), documentation of Point of View documentation and presenting to the senior management team from the client.Involved in development of platform capabilities documentation. Presentation of platform components to new members of internal teams as well as pre-sales activities for new, or existing, external clients. Show less