Andrew Gillougley Email & Phone Number

Cape Town, WC, ZA

Responsible for the building up and managing of a Customer Service team in the unique Prop-Tech industry, supporting multiple territories globally between the UK, UAE, USA, and Singapore. Working across a wide spectrum of traditional CS functions, Process and Policy creation, and Product feedback with strong relations to Tech testing and feedback both.

Cape Town Area, South Africa

Leading a back-office team for the first time (previously inbound experience) in the highly competitive utility market in the UK. Our focus is on the accurate billing of Small Medium Enterprise Customers and the management of resolving any issues that have or may potentially impact their billing and being the bridge between technical/field support and the.

Cape Town Area, South Africa

I worked at Webhelp for a bit over a year in a manager role on the Shop Direct Campaign. Here I was part of the companies growth and started with a fresh team from training through to my advancement elsewhere. Here I learned a lot about myself and well as managing a team in the highly pressured environment of irregular shift work, fluctuating and seasonal.

Cape Town Area, South Africa

I worked on the Merchants iiNet campaign for the period of July 2010 to August 2015. I came in as a Level 2 technical support CSR (Customer Service Representative) and worked my way to a Senior CSR (2IC) within a year and to ACSM (Acting Customer Service Manager) thereafter managing teams that required a special touch / were attention intensive or newly.

Diploma, It / Network Communications

Matric Certificate With University Endorsement