Abby Ladd Email & Phone Number

Austin, Texas Area

Houston, Texas Area

Houston, Texas Area

Houston, Texas Area

Manage and increase the efficiency of all back of store processes as well as maintain a strong presence and sense of leadership on the sales floor. Forecast monthly financial requirements and consistently come in under budget. Responsible for the complete overhaul of the stock room, training and developing the operations and recovery teams.Prepare systems and hire staff to meet holiday demands. Play an integral role in educating and furthering the development of associates from all departments

Responsible for the overall success of the entire skincare and fragrance departments within our location. Ensure store reaches hourly and daily goals by effectively running the sales floor as Director-in-Charge. Contribute to sales by team-selling and developing the selling skills and product knowledge of all associates. Organize and facilitate store events and trainings, create any required marketing materials, and partner with brands and client liaisons to ensure success. Most importantly, create and maintain a calm and orderly selling atmosphere, especially during holidays, by keeping a cool head and proactively anticipating problems or road blocks and planning ahead to ensure seamless transitions.

Point of contact for District Manager and Regional VP. Partnered with store manager to adapt store sets to suit merchandise and floor plan. Responsible for the complete overhaul, reorganization, and continued maintenance of all Point of Sale and storage areas, as well as the entire stock room and managerial office. In charge of updating and upkeep of all employee and manager handbooks, manuals, records, and computer systems. Retrained stock personnel and all floor associates (both current and new) on proper SOPs, both on the sales floor and at the sales desk. Organized and designed flyers for promotional events. Accountable for staffing the sales team, especially during peak seasons. Conducted performance reviews on all associates

Achieved superior rating as ‘Visuals’ manager for 13 consecutive months. Implemented and improvised store sets each month per company standard to suit merchandise quantities, floor plan, and varying displays on hand. Trained seven new store managers in Operations and Visuals, Partnered with neighboring stores to coach their managers and associates on best practices for proper merchandise display and replenishment, as well as to assist in larger store sets. In charge of District-wide competitions and the supervision of participants. Used in-the-moment coaching and celebrating to develop and refine selling and clienteling skills in all associates.Participated in the planning and execution of job fairs.

Top-ranked Sales Lead in the district for 11 months. Sustained top sales while also performing managerial duties. Completed regular performance assessments of team members. Created employee schedules. Trained and coached all associates in sales, clienteling, visuals, and operations.

Bachelor Of Business Administration (B.B.A.), Marketing, 3.73

Activities and Societies: Athens, Greece - Study Abroad Progam (HUG) Fall 2003, Delta Mu Delta - College of Business Honor Society

Education record

2003 Athens, Greece Study Abroad program, Marketing