Andrew Nelson Email & Phone Number

Tempe, Arizona, United States

• Responsible for optimizing business processes, workflows, and tooling to create and effective and efficient operations environment.
• Executes on complex projects, involving multiple cross-functional teams
• Works to maintain the health and visibility of our operations through strategic data insights and analysis

Tempe, Arizona, United States

Working to build a solid operational foundation for Credentialing at Oscar, using data driven insights to improve workflows and find automation opportunities in technical processes.

• Define, lead, contribute to, and maintain programs associated with career development for global technical staff.
• Responsible for reporting program status and development progress to executive management.
• Develop and deliver training on innovation and collaboration tools.

• Responsible for daily monitoring, assessment, and defense of global IT network
• Curator of monthly KPI report for CIO Staff and Board of Directors
• Work closely with Security Operations Center manage visibility improvements to environment
• CIRT member responsible for heading investigations and handling sensitive matters

• Managed a successful deployment of Solarwinds Application Monitoring for critical applications
• Created a data analytics and visualization tool for key department metrics
• Facilitated and coordinated regular project review meetings
• Audited and reviewed planning and technical documentation for projects

• Aided in the workflow and layout design for a custom content management and delivery application
• Worked with the development partner to ensure the business's technical requirements were understood and milestones were met
• Provided application testing and analysis during and after the development process