Agnes Mary Poly Email & Phone Number

Hello there! In my early school days, I found comfort within the familiar, but it was during my college years and my enriching experience at Rippling that I learned the immense value of pushing beyond those boundaries.While in college, I realized that stepping out of my comfort zone was the key to unlocking new opportunities and potential. Embracing challenges and unfamiliar territory led me to discover hidden talents and passions that I never knew I had.My time at Rippling, a dynamic and forward-thinking company, further reinforced the importance of embracing discomfort for growth. I witnessed firsthand how venturing into uncharted territories in the corporate landscape opens up doors to remarkable personal and professional development.Collaboration is at the core of my work ethic. I firmly believe that the best outcomes are achieved through teamwork, where diverse perspectives and skills come together to create something exceptional. I cherish the camaraderie and synergy that teamwork brings.By delving into new areas, I am committed to expanding my expertise and bringing fresh insights to the table. As an avid learner, I am open to new challenges and constantly seek opportunities to acquire new skills and insights. I thrive in dynamic environments that encourage growth and development.

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  Client Specialist

  Rippling

  Jul 2022 - Present - Bengaluru, Karnataka, India

  -Throughout my tenure, I have actively contributed to team building, fostering a collaborative and supportive work environment. I have also played a key role in assisting new hires with understanding our products and resolving issues, ensuring a smooth onboarding process. Additionally, I have provided comprehensive training to team members, enhancing their skills and knowledge.-In 2023, I was entrusted with managing several critical projects, including the significant 'Chat Deflection' project during the 2nd and 3rd quarters. My efforts in this project were instrumental in improving our customer support processes.-I am proud to have maintained six consecutive weeks of excellent Customer Satisfaction (CSAT) scores, consistently meeting and exceeding customer quality expectations. This achievement underscores my commitment to delivering exceptional service, even during peak times.-Furthermore, I collaborated closely with team leaders to develop resources that enhance both client and team understanding of the Rippling Flex product. This collaboration has been vital in improving our service delivery and product knowledge.