Agnes Akinleye Email & Phone Number

Lagos, Nigeria

Nigeria

Led cross-functional teams across HR, Admin, and Business Operations, aligning organizational goals with people management strategies to drive growth and profitability.Oversaw HR operations, including onboarding and offboarding processes, performance management systems, employee engagement initiatives, and business continuity strategies.Conducted talent sourcing, recruitment exercises, interview sessions, and onboarding training for new employees.Maintained an up-to-date employee database and provided support to key stakeholders.Formulated new company policies and ensured the consistent update and enforcement of existing ones.Managed internal and external communications, fostering strong management and employee relations.Developed and implemented HR strategies to support current and future business needs.Supervised vendor onboarding and managed key business relationships.

Allen Avenue, Ikeja

Directed Human Resources activities, including onboarding, offboarding, performance reviews, payroll and welfare, succession planning, and learning and development.Utilized the HRIS portal to track and manage employee activities and information effectively.Maintained a comprehensive and up-to-date employee database while providing thorough support to employees.Enforced company policies, recommended reward systems for outstanding performance, and managed financial transactions, including payroll preparation and salary disbursements.Streamlined internal and external communication processes, enhancing organizational efficiency.Led cross-functional teams across HR, Admin, Accounting, IT, and Business Operations, aligning organizational goals with people management strategies to drive growth and profitability.Managed day-to-day operations of multiple business units and contributed to the successful establishment of a new business branch.

Delivered exceptional customer service, resolving issues and ensuring overall client satisfaction.Managed client orders, provided support, and fostered strong client relationships.Developed and implemented process improvements to enhance service quality and customer experience.Managed procurement processes, cost-effective purchases and ensured timely supply of goods and services.Handled administrative tasks, ensuring accurate record-keeping and organized data management.Led and motivated a team of customer service representatives and operational staff.Implemented process improvements to enhance service quality and customer experience.

Odoro-Ikot Sec Sch, Akwa Ibom.

Delivered exceptional customer service by addressing inquiries and resolving issues to ensure client satisfaction. Engaged with new leads, leading to successful sales conversions.Managed procurement processes, ensuring timely and cost-effective supply of goods and services.Fostered strong vendor relationships and efficiently managed vendor engagement.Collaborated with maintenance personnel to ensure efficient servicing and repairs of equipment and machines, minimizing downtime and maximizing productivity.

Bachelor Of Science (Hons), Mass Communication

Higher National Diploma