Agnese Patellaro Email & Phone Number

Malta

Malta

Malta

Malta

Manage "ADM" area riservata (Italian gaming authority's back office): upload and send AML documents;upload players balance; upload and send games certificates for the biannual audit; check the gaming taxes status;Work closely to the gaming platform software house and the testing lab to provide documents to "ADM" for the games integration on the platform.Generate reports, upload documents into digital storage and prepare client case affidavits:Draft and distribute invoices for outstanding payments to over clients;Manage digital database and physical file systems;Aggregate and analyze historical data related to administrative costs to prepare budgets for corporate-level management;Contribute to team goal-achievement by collaborating with staff to develop customer service improvement initiatives;Compile and handle daily reports and account reviews, under the supervision of the Payment Team Leader;Process payments, particularly players' deposits and withdrawals; monitoring incoming and outgoing transactions from all types of payment sources, including e-wallet, credit cards, bank transfers.Assist customer support department with escalated queries related to players payments status.

Malta

Recruit new affiliates and screen applications for the Italian market;Manage affiliate network documentation and verify that the legal procedures have been observed;Check the distribution of virtual boxes and the business volume;Analyse and report monthly on affiliate partner performance;Assist Affiliates about withdrawal and payment requests according to AML Italian Law;Work closely with the Legal department to write and transmit affiliates procedures;

Malta

Answering customers enquiries via email and live chat in accordance to company guidelines;Providing customer support on all aspect of the player experience.Verifying customer accounts and processing payments;Dealing with customer document verification;