Agnese Manfrin Email & Phone Number

London, England, United Kingdom

London. England, United Kingdom

Designed and built the new london.gov information architecture, led on content audit, reviewed and redesigned policy areas to create clear and accessible content that meets user needs. Provide hands-on content design for complex projects, including page mapping, content audit, audience identification and information architecture, to ensure user-friendly navigation. Ensure web content meets best practice and accessibility standards, including daily monitoring, quality checking, testing and optimising.Upskill staff, deliver Content Management System (CMS) training, and give advice on UX writing best practice to content owners.Create strategic documents and guidelines to ensure alignment to brand, strategy and objectives while meeting users’ needs.Collaborate with user researchers, review and analyse captured data to create user journey maps and inform best design approaches.Collaborate with Product team members to solve UX challenges and on the development of new internal and external tools and services.

London, United Kingdom

Coordinated the digital content offer on the council’s website, with a focus on content design for complex and multifaceted campaigns, as well as UX design and optimisation.Performed the website content audit and re-design as part of the overall redevelopment of the council's website.Worked with external agencies on the implementation of new website templates and functionalities.Worked closely with colleagues in digital, campaigns and research and insights to ensure the website is fit for purpose.Provided support to stakeholders and content owners to make amends to basic pages and giving advice on best practice to boost digital content quality across the council.

London, United Kingdom

The role was responsible for carrying out all aspects of digital communications and digital marketing through a range of different digital media, including:- Designing, building, managing and growing social media channels, including Facebook, Twitter, LinkedIn and YouTube, and maintaining the social media calendar producing engaging posts and creating a steady stream of sharable content through integrated social media content planning;- Monitoring and responding to all social media platforms ensuring a consistent tone of voice, quality of output and management of audiences and messages and building strong relationships with external stakeholders;- Curating content, editing, updating and testing the website to maintain its smooth functioning and improving its usability, design and conversion;- Conceiving and developing new materials for the website, including new pages, blogs, newsletters, images and sections;- Planning and executing all the web, SEO/SEM, social media and display advertising campaigns for maximum impact on key audiences;- Creating efficient and well-structured campaigns on Google AdWords, improving quality score, ad extensions, optimisation, keywords and negative keyword, search terms, running the campaigns based on SurvivorsUK’s goals;- Liaising with other departments and external agencies to identify key messages and content to be used on social media campaigns; - Regularly monitoring SurvivorsUK social media campaigns to ensure that SurvivorsUK digital channels maximise their income-generating and supporter engagement potential;- Facilitating and assisting with the development, creation, production and distribution of a range of branded marketing materials, including leaflets, posters, flyers and postcards;- Using web and social media analytics to report on the effectiveness of the digital activity;- Devising and implementing the Digital Marketing Plan and Social Media Strategy in line with the organisation’s overarching goals.

London

As part of a new strategic approach, SurvivorsUK introduced a non-clinical role responsible for managing all the aspects related to digital marketing and social media. The role involved:- Testing the new website, increasing visitors, developing and editing content, introducing new functionality and improving user journeys; managing the online database of external organisations;- Marketing the brand and promoting awareness via the charity’s social media accounts and maximising reach to existing and potential audiences;- Supporting the co-ordination and dissemination of campaigning communications across the UK, writing fresh copy and managing the allocation of budget towards best performing segments;- Setting targets for online campaigning activity and delivering regular evaluation reports and updates on campaigns;- Devising and implementing monitoring and reporting procedures for the evaluation of social media activity;- Planning, setting up and handing over the Google Analytics account, looking into tracking issues and setting up key reports to provide actionable insights;- Providing support, advice and insight regarding digital content and audiences to the team;- Building up a new communications strategy for digital communication and campaigning

London, United Kingdom

KindLink is the world’s first platform that shows donors the impact of their donations and gives charities the tools to be more efficient and transparent. In a social media-like environment, we create a link between those who want to help and those in need. Our aim is an equal and connected world where people help others by engaging with an efficient and transparent charity sector.

London, Uk

Responsible for running the post room and reception area whilst also assisting and providing support to multiple departments. Main tasks and responsibilities included:- General office support – responding to internal and external queries;- Creating and maintaining filing systems;- Liaising with staff in other departments to ensure the smooth running of the company;- Collating materials to produce sales packs and using Adobe InDesign to create dummies for book fairs and meetings;- Responding to submissions and sending author copies for editorial department;- Ordering and maintaining stationery and equipment;- Sorting and distributing incoming post and organising and sending outgoing post.

London, Uk

As a volunteer with the Evelyn Oldfield Unit, I helped with all aspects related to digital communications. Main duties included:- Conceiving, designing and writing copy for the new Unit’s website dedicated to publications only;- Designing several websites for refugees’ organisations working with the Unit and helping them with all social media and communications tasks;- Writing and designing event invitation letters and campaigns/appeals directed to agencies, schools, government authorities and community organisations tackling FGM issue in BAMER communities;- Helping with the monthly newsletter and social media networking;- Conducting primary research for the organization by interviewing refugee women and writing and designing case studies based on those interviews.

Londra, Regno Unito

Street Child is a charity that aims to create educational opportunity for some of the most vulnerable children in West Africa. In my role as Marketing, Communications & Administrative Officer at Street Child UK, I was responsible for launching the organisation’s first ever Italian branch. This has entailed:- Managing all administrative tasks and writing governing documents, identifying mission and objectives in line with Street Child UK’s policies and procedures;- Designing the website, writing copy, sourcing and uploading text, images and media content;- Expanding the reach through various social media platforms and managing the database of media and stakeholder contacts;- Assisting with communications research and marketing tasks, organizing fundraising events, researching and writing EU and Regional funding proposals;- Designing posters, leaflets and sponsor packs to maximize the fundraising impact.

Italy

My position at the Council of Europe focused on researching, planning and promoting EU-funded projects in the fields of human rights, health and cultural heritage. Key responsibilities included:- Organising official events, taking minutes and disseminating them to participants;- Writing press releases, managing public relations and handling enquiries form a range of local and national media, and governmental authorities;- Monitoring the international press to keep a track record on specific issues;- Managing the launch of the HELP Programme (Human Rights Education for Legal Professionals) in Italy;- Working on a range of EU-funded programs, focusing on human rights and cultural heritage, researching and developing specific projects, presenting the results in conferences and meetings;- Writing speeches for the Head of Office and the Deputy Secretary General;- Drafting official documents and agreements, among which is the Charter of Venice and a preliminary evaluation of Venice’s experience in relation to the social value of heritage (“Faro Steps”).

Venice - Italy

I worked as a Coordinator in a post-school project aiming at bringing together children of different nationalities, planned and delivered leisure activities and Italian lessons to children and families, promoting integration with the local community.- Coordinated a team of 14 volunteers and managed two labs of 20 children each- Created and developed a specific educational curriculum including photography as a tool towards intercultural exchange- Coordinated the integration of foreign minors in summer recreational activities offered by the Parish Church of the district

Venice, Italy

Selected among 70 candidates, I contributed to the “Immigration in Venice: Citizenship Interlacements” project, by working at the Immigration and Asylum Service in Venice (Italy).- Developed and managed new projects to facilitate the integration and wellbeing of immigrants and asylum seekers in the area of Venice. I introduced the first “culinary knowledge exchange” programme in the area- Produced several leaflets and three books explaining services and activities offered to immigrant and refugee people- Planned and organized three events to draw the attention of the local community on immigration issues and to bring together people from different nationalities- Conceived and managed a social care project focused on children (including setting up a collection of used toys and recreational activities)- Designed a new database serving for statistics

Venice, Italy

Managed shore paperworks and files, customer assistance, berth reservations, itinerary planning, bunkering, customs clearance, travel excursions, logistic and operative aspects, immigration practices, port of call entering practices, booking and reservations

Treviso, Italia

Managed customer service and airfreight and seafreight rates handling

Treviso, Italia

Managed customer service and airfreight and seafreight rates handling

Master'S Degree, International Peace Operators, First-Class Honours

International relations, peace studies, human rights, conflict resolution, humanitarian aid management, cultural mediation, cultural.

Human Rights Course

- Children's rights - Women's rights - Roma rights - National minorities - Discrimination on the grounds of sexual orientation or gender.

Certificate Of Attendance, International Summer School: “European Citizenship And Politics Of Culture”

Ethnicity, multiculturalism, development, international cooperative development and security issues in the New Europe, peace perspectives.

Certificate Of Attendance, Xiv International Summer School: “ The Mediterranean Beyond Borders”

Ethnicity, multiculturalism, development, international cooperative development and security issues in the New Europe, peace perspectives.

Certificate Of Attendance, International Summer School: “Diplomacy And Diplomatic Discourse”

Diplomacy, its fields and tasks; English language and English language in Diplomacy and the Media; Diplomatic Discourse; Foreign Policy

Bachelor'S Degree, Foreign Languages And Literatures, Anglo-American English And Hispanic-American Spanish, Second-Class Honours, Upper Division

Anglo-American language, literature, history and culture; Hispanic-American language, literature history and culture; Brazilian.