Product Management:CX-PSIRT Lead•Led team of 30+, backend automation of Cisco’s Security Responses for 3+ years.Utilised by ~3000+ Engineers and ~500+Customers across R&S,DC,SP,Security,Wireless,SD-WAN.•Productivity +90% in PSIRT delivery(Security incident response)and savings of 410K hours.Customer Intimacy Ambassador•Lead to create awareness and adoption across 10 months on importance of leveraging customer intimacy to build strong, profitable, and enduring relationships with customers. This can result in increased loyalty, competitive advantage, innovation, higher profitability, reduced churn, and powerful word-of-mouth marketing, all contributing to a company's long-term success.Differentiated Delivery:•Conceptualised and Executing a differentiated delivery model at CX to transform premium customers.Software Lifecycle Management:•Developing an automated methodology of improving overall SARS delivery quality and aiding team to ensure critical defects are not missed in final delivery ensuring quality and efficiency.

Product Management:CX-PSIRT Lead•CX-Cold Mapping lead for Cisco’s Product Security Incidents•Led team of 20, backend automation of Cisco’s Security Responses for 2+ years which is consumed by ~3000+ Engineers and ~500+Customers. •Led cross-functional teams to increase efficiency by 40% in PSIRT delivery(Security incident response)which led to upsell in customer renewals by ~$100,000 •Increased CX-PSIRT template consumption by 40% by owning entire template delivery.US-SP CAD Automation Lead•Identified gaps in current software analysis release standard solutions and led enhancement projects (CAD).•Saved 35% efforts of engineers to add additional value for our customers.•Generated ~700$ per Engineer per week savings.Business Impact:•Saved Cisco ~$ 600K for design thinking workshops. Personally facilitated over 50 workshops solving problems impacting up to APJC.•Renewed a ~$ 200K account by being a voice of customer .•Strategized and implemented service plan for customers worth $2M•Lead consultant on 25+ accounts with a net worth of ~40M with excellent feedback from the customer in the span of ~5 years.•CX-Customer Retention: Helped retain a critical customer with strategic delivery and being a trusted advisor with vouching from Customer CIO.Cisco Tech-Bytes Lead:•Hosting and delivering 50+Tech sessions over 2 years covering major tech topics/industry events to ~1000+ across the globe. •Average rating 4.8/5 over 2 years.

•Network transformation Lead for 25+ major Ent,SP,DC customers spanning across Healthcare,Entertainment,Technology,Finance etc.•Worked closely with engineers to develop the Network Improvement Plan (NIP)for multiple customers.•Network Improvement SME for 15+ Critical customer involving end-to-end software and hardware lifecycle management.•Developed a unique( HSCA-Hardware-Software Criticality Analysis ) method to aid in security vulnerability analysis to improve efficiency in existing processes.•Member of AS-PSIRT(Product Security Incident Response Team systems) team and IC-creation team and worked with CX-PM to lead ic creation and security vulnerability analysis which was leveraged by 1000+ customers and 5+ high revenue generating Cisco CX tools.•Lead network consultant for MOPs for Disney for network changes.•Splunk based automation for major Americas Customers..•Nominated for Swing Shift Ambassador Program to aid critical customers in CST time zone and creation of engineer facing success stories.

* Proactive Network analysis lead for 40+ customers to ensure preemptive analysis of potential operational and security issues in the network.* PSIRT Expert .ITIL Foundation. CCNA R&S. CCNP T-Shoot.* NIP(Network Improvement Plan) expert and managing Cisco IT.