Agnos Vilela Email & Phone Number

Dedicated Systems Analyst currently studying postgraduate studies in Systems Development with a focus on C#. I have a passion for creating innovative technological solutions that add value to companies. I have solid experience in solving complex problems and collaborating efficiently within a team. Excel in process optimization, systems support and preparation of detailed documentation. During my career, I implemented solutions that increased process efficiency by up to 30 % and offered technical support to more than 500 users, increasing customer satisfaction by 25%. I have in-depth knowledge of ADO.NET for data persistence, programming in C# to access SQL Server and agile methodologies such as Kanban. I am looking for opportunities to apply and expand my skills in dynamic and challenging environments, where I can continue to deliver value and innovation.PROFESSIONAL EXPERIENCE=> Tax Secretariat Head of Production and User Support (2023 )*Led the implementation of new technological solutions, improving the efficiency of internal processes.=> Activesoft User Support Analyst (2021 2022)* Offered technical support to more than 500 users, solving complex problems and improving customer satisfaction.*Optimized the ERP system documentation, reducing implementation time by 30%.*Developed tutorials and teaching materials that were adopted by the entire support team.=> TRAINING● Unyleya Postgraduate in Systems Analysis in C with a focus on developing robust applications. ● Faculdade Estácio de Sá Analyst and Systems Development● Senac RN Basic English● Sebrae RN Customer Service=> SKILLSMain Skills: C#, .NET, POO, SQL, SQL SERVER, HTML, Technical Support, Documentation, Project Management, Communication, Problem Solving and Teamwork.