Build and maintain strong relationships with customers, serving as their primary point of contact and subject matter expert for Poly hybrid work solutions. Deep understanding of customer’s business objectives, challenges, and providing solutions. Proactively engage with sales to understand their customers evolving needs and identify opportunities for upselling or cross-selling products and services. Educate customers on product features, functionality, and best practices to maximize product… Show more Build and maintain strong relationships with customers, serving as their primary point of contact and subject matter expert for Poly hybrid work solutions. Deep understanding of customer’s business objectives, challenges, and providing solutions. Proactively engage with sales to understand their customers evolving needs and identify opportunities for upselling or cross-selling products and services. Educate customers on product features, functionality, and best practices to maximize product adoption and promote retention. Staying updated on Poly products, programs, promotions, industry trends, and competitive landscape. Leveraging Poly resources to conduct demos and proofs of concept to showcase the value and benefits of Poly solutions. Show less

Serve as the primary contact for unmanaged manufacturers in support of SHI’s sales force. Act as a go to resource for SHI sales teams to answer product, program, order processing, and other inquiries. Manage deal registration programs and submission for all partners participating in deal registration programs. Manage outreach to unsupported partners looking to gain more information on how to work and grow with SHI. Coordinate renewal opportunities to sales teams for unmanaged software partners.

Provided customer quotes, pricing, product information, and order status reports. Entered and maintained sales order and expedited product delivery. Delivered initiative to resolve problems and handled return issues. Provided consultation to customers regarding the purchase of software, hardware, and services. Marketed vendor/distribution channel partnerships to ensure best value pricing for customers.