Hostess e speaker di bordo su moto barca 100 pax. Customer service, gestione bar, aiuto ormeggio. Italiano, inglese, francese e spagnolo.

Responsabile assistenza turisticaEden Viaggi - Kenia e Italia (Sardegna)luglio 2018 al oggiOrganizzato e pianificato il lavoro del mio staff, mantenuto i rapporti con l'agenzia corrispondente in loco e lestrutture alberghiere. Controllo qualità del servizio venduto dal corrispondente per conto del Tour Operator verso la sua clientela e informato lo stesso con relazioni periodiche. Migliorato capacità e competenza, sul controllo dei servizi, gestione complaints e personale. Vendita escursioni e servizi agli ospiti, contabilità, gestione rapporti con hotel, ADV, corrispondenti per transfert.

www.circololamacchia.com

Segretaria studio Medico; Ricettazione, certificati. MilleWin/Web.Contratto a tempo determinato per sostituzione a fine Febbraio 2016.

Expert in the care and customer satisfaction on behalf of the company Italgiochi 2001 srl. Equipped with good interpersonal skills, assertive and communicative, especially in the management of the relationship with customers. Aptitude for problem solving and strong diplomatic skills, required in the resolution of disputes and complaints from the customer. My main tasks are: - to analyze the strengths and weaknesses of the product and a strategy aimed at increasing the level of customer satisfaction by implementing a more or less structured feedback of customer-company; - Assisting the customer, or to ensure the speedy resolution of small malfunctions or even the timely intervention of technical assistance; - Continuously monitor the degree of customer satisfaction and most importantly, buying behavior resulting. Sales (gaming) and guest relations.

02/2008 – 11/2013Sales representative/Attorney – La Farmochimica Italiana Srl, Milan, Italy.Self enployed as Sales Representative and Attorney c/o AIFA and Italian Ministry of Health. Collaborated with other account managers to prepare and deliver performance updates an quarterly business reviews. Addressed customer questions and concerns regarding products, prices, availability uses and credit terms.09/2006 - 03/2007 Store Manager - Box AND1, Pescara, ITPart-time employed; Placed special merchandise orders for customers. Shared product knowledge with customers while making personal recommendations maintained friendly and professional customer interactions.06/2003 - 11/2003 Store Manager - Hotelplan (Francorosso Group)/Planhotel T.O. - Island Resorts, Rep. of Maldives.Employed as Shop Manager, in charge of “La Perla” Boutique, Drugstore/Souvenir Shop and Tailor’s (sales, orders, accounting), c/o Planhotel’s Island Resorts situated in the Republic of Maldives (Thudufushi and Athuruga Island Resort, Rangali Hilton Resort & SPA). Determined merchandise prices schedules and discount rates. Monitored customer preferences to determine focuso of sales efforts. Generated monthly and annual sales reports; managed a local sales staff of 2 members. Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills. Manteined friendly and professional staff, management and customer interactions.03/2003 - 06/2003 Sales representative - B&C Link SpA - Rieti (Italy)Employed c/o a Computer Services Company “B&C Link S.p.A.” in charge of selling of P.O.S. & Software).04/2000 - 08/2000 Store Manager Full Time Agency, Grosseto Italy c/o Holiday Resort "Torre Normanna" Altavilla Milicia (Palermo, Italy) Worked as a team member to provide the highest level of service to customers. Created strategies to develop and expand existing customer sales; received and processed cash and credit payments for in-store.

1996 - 1997 Hostess - Salone Nautico (European Boat Fair) - Euroflora (European Flowers Fair) - Genova (Italy)04/2000 - 08/2000 Touristic Assistant - Full Time Agency, Grosseto ItalyAssisted guest during their stay, maintained and ensured best services offered and represented the image of the hotel values. Sports, live shows.01/2004 - 06/2004 Guest Relation Officer - in Medhufushi Island Resort - AAA Trade Company, Malè, Rep. of Maldives.Customer/guest support; Tour guide (snorkelling, island hopping, Fishing, Deep sea fishing, entertainment); reservations, Front Office (ensured room availability to maximize occupancy) and Guest Transfers (welcomed and escorted all guests from Seaplane and introduced to Resort’s hall. Maintained and ensured best services offered and represented the image of the hotel values. Handled VIP amenities and arrivals and guest relations. handled all inquiries relates to services offerings and guests’ complaints; ensured positive and memorable guest experience.06/2004 - 09/2004 Touristic Assistant/Tour Guide - One Srl, Alpitour SpA – Crete, GreeceTour guide, transfers (airport/bus). Guest's problem solving. Greeted and registered guests and escorted passengers from the airport terminal to their hotel destination. Sale of tours and tourist guide; assisted guest with any special requests during their visits.04/2007 - 02/2008 Receptionist/Front Office - Hotel Sea Lion - Pescara (Montesilvano), Italy.Employed c/o 4-star with 75 rooms full service hotel as Concierge, Guest Services, Front Office, Receptionist, Reservation, Call Center. Monitored room availability using Hotel 2000. Processed guest payments for room, food and beverage and phone charges. Processed credit card transactions during the checkout process. Answered department telephone calls, using correct salutations and telephone etiquette. Fostered strong working relationships with all hotel departments. Recommended top dining and entertainment options for guests Area.

1996 - 1997 Administrative secretary/Hostess - Micom Srl integrate communication company - Milano (Italy)Assisting in events and congresses organization (Medical and Pharmaceutical area). Planned travel arrangements and Hotel for spokesmen, moderators, congress participants, executives and staff. 1996 - 1997 Administrative Secretary and telemarketing - Tecnocasa Real Estate Agency - Rieti (Italy)09/2000 - 08/2002 Administrative secretary/Laser Therapy - Private surgery - Rieti (Italy)Administrative secretary, Patients Care, Laser Therapy; managed the receptionist area including greeting clients and responding to telephone and in-person requests for information. 09/2002 - 03/2003 Receptionist and Security Staff Member - Baxter SPA - Rieti (Italy)Employed part-time as Receptionist and Security Staff Member c/o “Baxter SPA, (Rieti Plant)”, Greeted all guests in a courteous and professional manner and assisted them with any special requests during their visits.01/2005 - 06/2005 Promotions services - IPS Italian Promotion Service – Milano, Italy.(Clients – Vodafone, Nokia, Tim). Managed a regional promotion staff of 500 members (Hostesses and Stewards) in Marche, Umbria, Lazio and Abruzzo areas (center Italy) to work inside Malls and Shops as Promoters, Hostesses and Stewards. Hired and trained all staff members for new store location. Resolved all customer complaints regarding services.07/2005 - 07/2006 Administrative assistant - Realfa SpA – Pescara, ItalyEmployed as secretary, receptionist, guest assistant, English business relationships and correspondence with foreign companies. Planned travel arrangements for 3 executives and staff. Administrative secretary09/2006 - 03/2007 - Aurora Assicurazioni SpA - Pescara, ITPart-time employed; created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists. Created weekly and monthly reports and presentations.

Feb 2008 - Oct 2013 Hostess Congresses of Cardiology.Febbraio – Ottobre 2004, Promoter , Pescara, ITALYMaggio 2004 Hostess c/o Fiera di Bologna EXPOSANITA’ 2004 2000, Hostess c/o Editoriale Mondadori “Euroflora” c/o Fiera di Genova 2002 Hostess c/o Congress of Farmacology (Società Farmacologica Italiana) c/o Magazzini del Cotone in Genova.1998 Hostess “Gobbi”, Salone Nautico in Genova. 1996/1997 Hostess Congresses of Cardiology in Milano e Rimini (Centro Congressi).