Augusto Maranan Email & Phone Number

Auckland, Nz

Auckland, New Zealand

Auckland, New Zealand

• Managed users and computers on Windows Active Directory and Office365 accounts• Escalating more complex Helpdesk requests/issues to relevant technical stuff• Diagnosing PC / Hardware faults and supply solutions• Perform audits of Active Directory (AD) objects and user permissions• Documenting helpdesk calls and issues and updates into the Helpdesk System• Assisting staff with software issues e.g. Microsoft Office and other business applications• Manage and administer DHCP server for corporate and all branches (data and voice)• Troubleshoot ICT problems and to provide timely, professional and effective support using a combination of telephony, remote control, email, and instant messaging as appropriate

Dasmariñas City, Cavite, Philippines

Provides help, support and services to different clients on their IT related issues by phone, email and in-person. Troubleshooting system and network problems and diagnosing and solving hardware or software faults. Setting up accounts for staff.Roles and Responsibilities:• Design IP networks, implement IP architecture in creating a scalable IP network infrastructure• Configure, troubleshoot of IP network nodes on Cisco routers and switches• Responsible for diagnosing and resolving hardware, software and end user problems• Acting as a the first point of contact for all IT and technical queries• Developing the infrastructure and systems to meet the companies and client’s needs• Monitor, operate, install and maintain current corporate network and systems• Provide phone, email, remote and on-site server and network support• Involved in rollout of software updates and patches• Provide primary support for LAN Administration• Maintaining a wide range of computer hardware and software programs• Prepare incident report and monthly reports• To diagnose and resolve software and hardware incidents, including operating systems and across a range of software applications• To assist all our users with any logged IT related incident when called upon• To accurate record, update and document requests using the IT service desk system• To install and configure new IT equipment• To maintain a first class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner• Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels of organization

Diploma In Information Technology, Networking Technology Management

Information Technology, System, Networking, And Lan/Wan Management/Manager