Agustina Saran Email & Phone Number

Led and mentored a 9-person team in delivering high-quality tax compliance services to large and complex clients.- Proactively identified, prioritized, and resolved client issues, coordinating with internal departments (e.g., technical support, finance, IT) to deliver timely responses and solution.- Empowered team members by mentoring and providing assistance in building domain expertise and resolving complex client issues, fostering a learning environment and boosting team morale.- Championed process improvement by identifying inefficiencies and suggesting effective solutions, streamlining workflows and reducing operational risks.- Developed comprehensive and reusable documentation and training materials, leading comprehensive training sessions to ensure team knowledge and consistency.- Collaborated effectively with clients and federal, state, and local jurisdictions to investigate complex compliance issues and negotiate mutually beneficial solutions, preserving client relationships and mitigating potential liabilities.- Maintained strict adherence to IRS, state, and local regulations, as well as client-specific procedures, proactively mitigating compliance risks and ensuring client satisfaction.- Leveraged expertise in tax information reporting software to deliver accurate and timely client services, fostering strong client relationships and exceeding service level agreements.- Generated detailed reports for management, providing insightful data on team performance, service metrics, and client satisfaction, driving continuous process improvement.

Led cross-functional team in successful update of critical "Sales and use tax" (SUT) reporting application to meet latest compliance requirements, including tax form revisions, tax rate updates, and creation of new forms on demand. Utilized Agile Scrum methodology and performed business analyst tasks. Executed SQL scripts to implement necessary changes (MS SQLServer), ensuring data accuracy and regulatory adherence.