Adriana Gutiérrez work email
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Adriana Gutiérrez personal email
Information technology professional, bilingual, with over fifteen years of experience in dimensioning, implementation, management and continuous improvement of IT services, leveraging technology offering customers strengthen their core business activity optimizing time and resources. Leader committed to building and maintaining strategic relationships with client, team, internal and external suppliers to enable a clear understanding of business needs and alignment with the service capabilities to meet targets. Committed with professional and organizational development. Expert integrating high performance multidisciplinary teams with the latest technology, using ITIL models and processes service delivery, managing Data Center Management, service desks or contact centers multi-region solutions, preventing and controlling crisis. Interacting in different industry sectors such as Pharmaceutical, Food & Beverage, Technology.
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Gobierno Itsm CxGenteraMexico
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Gobierno ItGentera Mar 2020 - PresentCiudad De México Y Alrededores, México
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Service Delivery Sr AdvisorNtt Data Corporation Nov 2015 - Mar 2020Mexico City Area, Mexico -
Regional Account Delivery Manager / Pepsico International (Latam)Hewlett-Packard May 2012 - Jun 2015Mexico City Area, MexicoRedefine and direct service strategy to strengthen customer relationship controlling the risk of a new RFP; complete the transition to the new regions added to the scope and standardize the operation model to CariCam Mexico, Andean, Southern Cone expectating to get a contract renewal adding Brazil region to scope. Leading a 170 professionals team distributed in all supported • I Coordinated and directed the actions necessary to restore the operation of a major crisis in a period of 8 hours and a full recovery including facility relocation in 3 weeks thus demonstrating HP's ability to manage and control major incidents and stabilized service levels within 6 months.• I strengthened the relationship with the customer what allow me and sales team get contract renewal including service integration in Brazil and increasing business 25% -
Regional Account Delivery Manager (Latam) Nokia & NsnHewlett-Packard Jan 2010 - May 2012Mexico City Area, MexicoAlign strategy and standardize as the Global Data Center Management Service in LATAM region, manage the relationship with local suppliers, strengthening communication with global teams to ensure the fulfillment of the contract and committed service levels.• Restructured infrastructure leased contracts standardizing legal terms and conditions for all countries, stablished standard processes which enabled 15% costs reduction. I streamline purchasing processes and customs procedures improving hw delivery times from 140 days to 60 days• Ensure infrastructure delivered on time for the new wireless network solution at the new customer`s location, I coordinated our service servers migration to the new facilities within the service window assigned for change done it without interruption or incidents.
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Account Delivery Manager Pepsico MéxicoHewlett-Packard Dec 2008 - Apr 2011Monterrey Area, MexicoChampioning nationwide Service Desk and Field Service deliver migrating Service Desk from Argentina to Mexico, stabilizing operation and service levels, aligning and certifying ITIL processes to the operating model and ensuring cost reduction to restore account sustainability • I managed the successful Service Desk migration in 4 weeks, I steadied the operation in the first 3 months and service ITIL certification was obtained by the agreed date.• In addition to controlling operating costs down 80%, I reported 5% of service growth by second operation year and at the end of the contract renewal extending scope of service to Central America and the Caribbean
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Service Delivery Manager Avaya / Holcim-Apasco / Credit SuisseHewlett-Packard May 2006 - Jan 2009Mexico City Area, MexicoSimultaneously manage service delivery to Avaya, Holcim, Credit Suisse, manage suppliers, generate purchase orders and control operating costs • Recovered overall operation of Avaya contact center 7/24, implementing standardized model and savings of 5% in 6 months. Implemented model solution to telephone support and on-site nationwide to Holcim getting HP recognition as "Best IT service provider in 2007 and 2008" and manage overall support high availability servers for Credit Suisse with daily reports sent to Stock Exchange US
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Program Manager Eli LillyHewlett-Packard Mar 2001 - May 2006Mexico City Area, MexicoDefine the strategy service desk implementation in Mexico for Eli Lilly, reporting to the Director ITO with 25 officers and engineers in place under my supervision• I transitioned, implemented and successfully steadied a solution of $ 3M USD to three years, integrated help desk and on-site support nationwide to pharmaceutical companies, add to the scope sales force user support and Hw/Sw roll out projects. We obtained the ISO9000 certification.
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Sr Project ManagerGrupo Scanda Jan 1998 - Jun 2001Mexico City Area, MexicoManage operations, human resources and suppliers of Help Desk projects and installation of technological infrastructure; documentation restructure operations and processes, and field support services, guarantees, audit; negotiation with customers and suppliers, project finance; and training programs for new managers and operations personnel. Development of operational statistics and management reports, reporting to Chief Operating Officer and staff of 15 employees
Adriana Gutiérrez Skills
Adriana Gutiérrez Education Details
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Bachelor’S Degree
Frequently Asked Questions about Adriana Gutiérrez
What company does Adriana Gutiérrez work for?
Adriana Gutiérrez works for Gentera
What is Adriana Gutiérrez's role at the current company?
Adriana Gutiérrez's current role is Gobierno ITSM CX.
What is Adriana Gutiérrez's email address?
Adriana Gutiérrez's email address is adriana.gutierrez@hp.com
What schools did Adriana Gutiérrez attend?
Adriana Gutiérrez attended Universidad La Salle, A.c..
What skills is Adriana Gutiérrez known for?
Adriana Gutiérrez has skills like Forecasting, Service Desk, Itil, It Service Management, Service Delivery, It Operations, Service Management, Pre Sales, It Outsourcing, Incident Management, Managed Services, It Management.
Who are Adriana Gutiérrez's colleagues?
Adriana Gutiérrez's colleagues are Nayelli Figueroa, Melanye Dhamar Ortega Vega, Cynthia Garcia, Carlos Bosco, Irving Uriel Ruiz Viveros, Carlos Olguera, Cesar Alberto Echániz Díaz.
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Adriana Gutierrez
Commercial Partnerships Manager At Anheuser-Busch InbevMexico City Metropolitan Area -
Adriana Gutiérrez
Key Account Manager / Gerente Sell In / Marcas De Lujo Y ModaNaucalpan De Juárez, Mex -
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3shoebuy.com, husky.neu.edu, mmm.com
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