Allyson Yee Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

* Managing a portfolio of +145 customer accounts, from start-up to enterprise, driving successful onboarding and strategic adoption of the platform.* Conducting onboarding and training sessions for efficient use of the SciLeads platform.* Aided in creating and maintaining a knowledge base and FAQs to enhance customer self-servicecapabilities.* Collaborated with cross-functional teams to align customer needs with current product offerings andcontribute to the overall customer success strategies.

Toronto, Ontario, Canada

As Customer Success Coordinator, I assist customers in achieving their scientific and business goals through the use of our software solutions. This is done by:* Translating and understanding a variety of scientific and analytical chemistry workflows to clearly communicate software capabilities.* Coordinating with Technical and Scientific Services, MarCom, Sales, and Account Management to facilitate, execute, and follow up on customer success activities.* Creating resources such as how-to videos and highly-illustrated documentation to guide users through specific use cases within our software.* Creating and managing Customer Success Plans for two accounts to drive customer satisfaction and expand software usage.* Hosting, advertising, and presenting webinars and training sessions for customers on specific analytical workflows.* Gathering feedback from customers and managing individual customer portals/webpages.

* Maintained and managed an UPLC-ESI-FAIMS-QTOF mass spectrometer.* Studied guanine and guanine derivatives in order to understand its Gas Phase Ion Chemistry and reactivity.* Explored Differential Ion Mobility (FAIMS) as a separation method to couple with Mass Spectrometry.

Guelph, On

* Taught lab techniques to upper-year Analytical Chemistry and Analytical Toxicology students* Supervised and managed small groups of students (approx. 12) how to use analytical instruments* Held office hours for students to ask questions* Marked lab reports and provided feedback to students individually on a timely basis.

Guelph

* Experimented with and tested a variety of electrochemical gas sensors to understand their behaviour.* Explored device reproducibility for potential use in research labs.

Guelph, On

* Carried out synthesis of DNA primers/oligonucleotides using ABI 3900 DNA Synthesizer.* Performed quality control by spectrophotometry using SoftMax Pro and SpectraMax Plus 384.* Efficiently ran gel electrophoresis for PCR products.* Aided in DNA extractions.* Carried out sample preparation on various food samples for further analysis.* Performed weekly lab maintenance to ensure a clean work space and working eyewash stations for all in the lab.

Guelph, On

* Aided in creating and standardizing solutions for educational laboratory use* Performed maintenance on LC-MS, HPLC, ICP, GC and GC-MS * Prepared various samples of steroids using SPE tubes to run on the GC* Tested acetaminophen/caffeine tablets via HPLC

Guelph, On

* Used Microsoft Excel to update researcher databases and create various reports* Contacted and communicated with researchers by email for reminders and answered questions* Worked with confidential information in a professional matter* Standard office filing

Master Of Science - Msc, Analytical Chemistry

Activities and Societies: Graduate Chemistry Student Planning Committee, Upper Year Analytical Chemistry TA

Bachelor’S Degree, Honours Chemistry

Activities and Societies: TEDxGuelphU, iGem Guelph, FeelGood Guelph As a student in chemistry, my current interests are in the analytical.