Lead and guide the info-sec team in all-important issues Oversee and assess cyber security program maturity and capabilities, performing gap assessments against industry frameworks as well as control testing using audit methodology. Evaluating Third Party Risk Management (TPRM) capabilities across the TPRM lifecycle, from initial planning and due diligence to ongoing monitoring and termination of vendorsAdvice our clients on making their access to IT systems and processes secure for employees, business partners and customers and on optimizing their governance, risk and compliance (GRC) Contact external clients in the area of Cybersecurity and Risk

Develop, implement, and monitor strategic, comprehensive enterprise information security and IT risk management programs Fully support, configure, maintain, and upgrade network and in house servers’ infrastructure Ensure network security and connectivityMonitor network performance (availability, utilization, throughput, goodput, and latency) and test for any weaknesses Documenting any processes for all network (passive and active components) and network topology Research, analyze, evaluate, and offer recommendations on emerging security technologies and solutions to protect next generation modern endpoint environments. Work with System engineer in planning, installation, and documentation of network topology and Virtual Desktop Infrastructure (VDI) and VMsKeep an eye out for needed updates Identifying privacy and security concerns Define network policies and procedures

Supervising Blue Zone Audio-Video Operations Blue Zone consist of 16 Meeting rooms as below:The Amphitheater (Action Hub), 2 Action Rooms, 2 Presidency Meeting Rooms, Press Conference #2 room and 9 Side Event meeting roomsOperating for the first time in MENA Crestron AV systemTroubleshooting any hardware/software issues that the meeting room’s operator may face immediately Communicating and testing with MCR (Media Center Room) all channels and maintaining them during the conferenceContacting and reporting any issue to the vendors involved;(EMS - Egyptian Micro Solutions, MCIT - Ministry of Communications and Information Technology, Egypt and Hassan Allam)

Provides technical and production support for applications (LaserFiche, SAP, Convene, office, etc.)Conducts incident identification, recording, classification, initial support, investigation and diagnosis, resolution and recovery, incident closure, ownership, tracking, monitoring and communication, to ensure service levels are maintainedFosters trust and confidence by taking ownership of support issues, provides friendly and accurate resolutionsEscalates issues that are beyond the level of expertise through the appropriate channelsAssists staff in trouble shooting and resolving issues during deployment and ongoing use of equipment, applications and services

Deploying my programming skills using python and shell-scripting

At Etisalat Emirates Home Services project where I was handling Arabic and English speakers (multinational customers) to solve their technical issues, checking their billing statues, supporting Etisalat website and escalate complains if needed

Systems admin and helpdesk engineer. Installation, configuration, maintenance and security of Microsoft Windows Server 2003/2008/2012, MS infrastructure, Domain Controllers, Active Directory, MS Exchange, TMG and all related software, configuration and maintenance in addition to HP servers

Systems installation and maintenance engineer of Alcatel_Lucent & Panasonic telephone exchange (Voice, VoIP, data) in addition to installation of security cams, fingerprint scanners & fire alarms.