Experienced IT Service Desk Specialist with over three years of expertise in delivering technical support, troubleshooting complex hardware and software issues, and ensuring the smooth operation of IT systems. Proficient in managing incident resolution, user support, and system diagnostics to minimize downtime and maximize operational efficiency. Skilled in collaborating with cross-functional teams, driving customer satisfaction, and ensuring consistent service delivery in fast-paced environments. Demonstrated expertise in network administration, Active Directory, ticketing systems (e.g., ServiceNow, Jira), and remote troubleshooting. Currently focused on enhancing Cloud and DevOps skills, with hands-on experience in platforms such as Microsoft Azure, AWS, and CI/CD pipelines, aiming to expand technical capabilities and contribute to modern IT solutions.