Azka Hafeez Email & Phone Number

Washington, District Of Columbia, United States

Washington, District Of Columbia, United States

Islamabad, Islāmābād, Pakistan

- Business & data Discovery, involving detailed mapping of call center and business environment for prospective clients and expansion of services with existing clients, including analyzing and establishing priorities, targets, systems used and data required to report on the defined business case- Business Case and Commercial, including developing and validating business cases for prospective clients ensuring mathematical validity and overall feasibility - Client Data Stakeholder Management –establishing and maintaining strategic client relationships with key external stakeholders, including data teams and senior data leadership. - Reporting and Financial Reconciliation, delivering accurate and timely reporting to the client, including establishing metrics for Afiniti performance prior to invoicing- Performance Analytics, providing detailed analysis of Afiniti AI performance to key internal and external stakeholders- Supports Afiniti AI teams in new feature engineering based on client business case analysis. - Creating information visualizations for ad-hoc analysis. - Lead efforts to automate all repeatable processes, saving time and creating efficiencies. - Creates and maintains accurate Performance Measurement Document throughout project lifecycle

Islāmābād, Pakistan

Successfully leading 4 accounts in the telecom and hospitality industry of the North American Region, primarily focusing on- identifying business opportunities by conducting in-depth analysis for business teams and client in developing strategies to optimize contact center operations. - validating data and procedures being used and ensure received data is sufficient for AI models to optimize performance.- performing data reconciliation tasks using SQL and Excel for invoicing over $100k/mo.- visualizing ad-hoc analysis for provision of relevant and useful insights.

Islamabad, Northern Punjab Rawalpindi, Pakistan

- Full stack developer role, successfully launched Upgraded Liferay 7.x Web portal in January 2020- Front end development to obtain MADA’s accreditation for applyingaccessibility standards on portal

Islamabad

Under supervision of Dr Yasar Ayaz, developing photo quality evaluation model to score photos in real time assisting drone to autonomously capture a photo on flight.

Faisalabad

A team lead & responsible for developing complete design strategy for every client acquired, in collaboration with the marketing team & content developers.

Dickinson State University, North Dakota

Completed a semester as a cultural Ambassador from Pakistan taking on Leadership role, enrolled in a semester exchange program in North Dakota, USA. Additionally, contributed for various activities while promoting cultural harmony across borders.

▪ Yelp Dataset challenge - developing feedback system for businesses for most reviewed items and related sentiments of customers. ▪ Forex data analysis - for evaluating patterns of trade of various instruments over different timeliness. ▪ Green taxi data analysis - Mining different patterns from data for given problem statements. ▪ Real time Emotion Recognition using Dlib and OpenCV for facial landmarks and Linear SVM for training and testing. ▪ EEG data classification - Use of Extreme Machine Learning for classifiying pitches of auditory perception and imagery channels

Islamabad

Digital/Print campaign designer for the Women International Film Festival, 2018.

Islamabad

Assisted program manager for the digital campaign of Ilm Ideas 2 and other promotions from TIC.