Answering 10-12 customer service phone calls every hour. Avg 6-8 hour days. Acting expert in Spanish and translate internal records as needed. Experience with wiki-style syntax from updating internal reference site. Training other employees including bilingual agents. Management duties as needed. In charge of university recruiting for national contact center and networking with pools of applicants.

Exerting order in an otherwise chaotic environment. Versatile list of responsibilities vary from construction cleanup and custodial duties to paperwork and office communications in multiple languages. Observing construction safety standards and ensuring smooth operations.