With 18 years of experience in the customer service industry, I have learned my most recent passion is in operations, supply chain, logistics, and data analytics. I currently lead the EDI (Electronic Data Interchange) process for the customer service team at Kodiak Cakes, a natural foods company that produces high-quality, protein-packed products.As Associate Customer Service Manager, I also onboard and train new customer service representatives, manage the day to day operational aspects of club and retail accounts, analyze lead times, warehousing partners, and freight costs to optimize service levels. I work cross-functionally with sales, finance, accounting, and manufacturing teams to ensure smooth processes and high customer satisfaction. I am thorough, dedicated, and always eager to learn and improve.