Serve undergraduate and graduate students in a variety of programs from nursing and addiction counseling to public leadershipEnsure accessibility and equity in service deliveryCollaborate with librarians on drop-in writing and research help

Promoted confidence and development among diverse writersCoordinated with faculty to encourage student resource accessSupervised and mentored writing peer tutors

Assessed bikes for repair service to fit rider's goals and resourcesUpheld check-in best practices to build transparency and equityDocumented work and interactions with detail and professionalism

Ordered inventory and connected with vendors to maintain margins of budgetEnsured inventory integrity and merchandised sales floorLed customer engagement and experienceCollaborated with service coordinator on projects of shop-wide scopeEngaged in shop-specific and coop-wide financial reports and budget

Supported writers in all genres, disciplines and levels of educationDeveloped practice through self-evaluation of workEngaged professional and academic theory in consulting seminar

Operated CBC analyser for quality assurance and investigational testsDeveloped and executed test procedures for system characterizationResearched background and technical feasibility for test panel expansion to develop new product requirementsPiloted and marked-up controlled lab procedures

Assembled and troubleshot prototypes and products including 12-passenger MegaCycle and large medical equipmentImproved Pedalbiz assembly quality through documentation of mechanical best practices and peer education in workshop skills

Worked with customers as service writer to build value of repairs and parts improvementsManaged numerous service priorities between new bike sales and repairs, same-day and scheduled, both individually and among several staffBuilt familiarity at user, mechanic, engineering and marketing levels with bike systems

Provided AP/college level tutoring in reading, writing and STEM subjectsDeveloped learning plans for students of disparate abilities and strengthsAdapted diverse content for one-time and returning students in sessions of varying length

Delivered excellent customer service in all departmentsResponsible for condition of sales floor and stockroom