Aimee Hayden Email & Phone Number

Florida, United States

Sr. Manager of Oversight focuses on ensuring our 3rd Party Acquiring partners adhere to our Program Policies, Procedures and Data Quailty requirements.

Miami/Fort Lauderdale Area

Responsiblities include:-Regional Project Manager for EMV Deployment in the 28 Markets that make up the PR&C region for American Express. Responsible for certifications, influencing migration at POS level and monitoring EMV penetration by market. As project lead, also responsible for maintaining Sr. Leadership engaged and informed on progress and challenges. -Regional Project Manager for migration of Amex merchant payment platforms. Led migration of 20 critical bank partners from legacy Amex payments platform to ISO-compliant payment process. Under my direction, the team successfully migrated all 20 banks to the new process with no external costs to Amex. -Managing multiple partner banks throught the Caribbean region as they form part of the Amex Card Acceptance network. -Develop and Lead strategic initiatives to continuously improve processes, relationships and solutions within the Amex network. -Regional lead for Business Planning, Financial and Scorecard Metrics monitoring -Enablement and certification of strategic merchants and bank partners throughout the PR&C Region. -Contract negotiations for key service providers

Senior Manager responsible for sustaining and expanding portfolio of Corporate Clients using American Express' Corporate Card and Corporate Purchasing Solutions. These products aim at streamlining and efficiently managing a corporation's T&E and Procurement Expense Management Programs. The Senior Manager acts as the client's primary point of contact and consultant to ensure maximum benefits from the Amex program; streamlining, re-engineering and control.

Miami/Fort Lauderdale Area

• Accountable for retaining and growing commercial card charge volume and expanding product entrenchment within mid and large-market client portfolio • Effectively leveraged Amex resources in Sales, Implementations, Product Management, Risk/Underwriting, Operations, Contracts, Finance/Pricing, Fraud and the Leadership Team to deliver results around problem resolution, growth and expansion, contract negotiations and much more.• Developed in-depth knowledge of “Payables” industry and relevant solutions that drive control and compliance, enhanced satisfaction, improved processes, maximize hard-dollar savings and incentives as well as allow clients to optimize their cash position. • Keen ability to provide consultative sales approach to drive winning strategies and ensure the client’s business objectives are met and that the performance metrics of their payment portfolios are maximized• Successfully partnered with clients to improve key performance metrics within expense management programs to yield significant hard-dollar savings and incentives. These incentives amounted to hundreds of thousands of dollars of gain for our clients.

Sr. Manager responsible for setting Network Strategy for LAC by ensuring optimal performance, contingency and scalability. Ensure the Card Acceptance Network is enabled for relevant technology such as IP and Point-of-arrival solutions. Work closely with local market to identify key drivers and opportunities and align these with global Amex strategies. Act as change agent by assessing current network environmnets (hardware) and processes and driving optimization through process improvement, cost reduction reduced time to market and enhanced vendor relationships. Forge stong relationships between market-level, regional and global strategies. Serve as single-point-of-contact for LAC Technology relationship ensuring optimization of $3.5MM Tech Development Portfolio.

Manager for LAC region in charge of Setting strategy for Front-office customer solutions for American Express Merchants. Responsible for managing Tech Investment Portfolio for Establishment Services LAC as well as act as PMO for same group. Focused on streamlining core processes related to customer enablement as well as more internal activities.

•Managed portfolio of Insurance Industry clients in Florida and Puerto Rico. •Responsible for growing business by identifying new business opportunities with existing client base as well as executing contracts with new clients. Consistently exceeded revenue and service goals by aggressively seeking new business opportunities and capitalizing on current client relationships.•Raised brand awareness and drove sales in a market where CCC was a new player. This in turn positioned CCC as a recognized provider of claim solutions to the insurance industry in Puerto Rico.•Implemented process solution strategies designed to increase productivity for our insurance partners through reduced cycle time, lower claims pay out and increased customer satisfaction.•Served as consultant to Insurance clients by providing assessment of key metrics and recommended solutions through improved processes and tools.

Bachelors, Marketing, International Business

Bachelor, Business Admin, Marketing & International Business