Allen Hepner

Allen Hepner Email and Phone Number

Sales, Customer Relations Professional
Allen Hepner's Location
Portland, Oregon, United States, United States
Allen Hepner's Contact Details

Allen Hepner personal email

n/a
About Allen Hepner

I am an experienced communicator, and enjoy providing service that will exceed customer’s expectations. I have worked in industries that have a poor service reputation, and understand how to overcome the perceived prejudice an individual may have and convert them to a delighted customer

Allen Hepner's Current Company Details

Sales, Customer Relations Professional
Allen Hepner Work Experience Details
  • Comcast Cable
    Customer Account Executive
    Comcast Cable 2012 - 2013
    I sold Comcast products and services. I communicated effectively and displaying a professional and positive demeanor. I related well to the customer, exercising sound judgment acting in the best interests of the customer and the company. I worked with moderate supervision/guidance, and was accountable for individual results and impact on team
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  • U.S. Bank
    Personal Banker
    U.S. Bank 2011 - 2012
    .
    I recommended banking products that fulfilled customer's needs, developed customer profiles for other specialized products such as mortgage refinance, and sent profile to appropriate product line support for follow-up calls. I provided exceptional customer service responding to questions about accounts and resolving various problems and processing errors. Kept accurate records and communicated with management on an ongoing basis.
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  • Charter Communications
    Retention Specialist
    Charter Communications 2010 - 2011
    .
    My duties were to care for and retain Charter customers by responding to inbound disconnect/downgrade calls in a continuous positive approach. Responded to inbound disconnect calls promptly and proficiently, Provided a high level customer service in a courteous manner.Answered questions pertaining to billing disputes and service complaints of voluntary disconnects, customers surveyed or otherwise contacted by telemarketing. Processed orders for new service, reschedules, and saved accounts. Processed credit card payments. Recored results of retention contacts.
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  • Xerox
    Customer Care Representative
    Xerox 2008 - 2010
    .
    I supported Sprint Wireless. At different times I worked as Customer Care Specialist, Recruitment Manager, and White Glove Escalations. My success was dependent on listening to the customer issues, responding with care and concern. I exceeded goals for sales, average call handle time, transfer ratio to other departments and issue resolution.
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  • Three Rivers Casino Resort
    Chef Assistant
    Three Rivers Casino Resort 2007 - 2008
    Florence, Oregon
    I helped chefs prepare food, using a variety of kitchen equipment such as automatic mixers and knives. I prepared food for banquets, buffet, cooked custom orders at buffet, prepared prime rib, and did tableside presentation.
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  • Payless Shoesource
    Manager
    Payless Shoesource 1995 - 2007
    .
    My responsibility covered all aspects of retail store management: Customer service and follow up, sales, merchandising, human resource management, recruiting, record keeping, etc. I provided exceptional customer service while establishing great inventory control and keeping store shrink below corporate standards.
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Allen Hepner Skills

Store Management Coaching Associate Development Customer Satisfaction Customer Relations Retail Sales Sales Presentations Visual Merchandising Recruiting Inventory Management Shipping And Receiving New Store Openings Account Management Call Centers Customer Experience Team Leadership Customer Retention Sales Solution Selling Sales Process Management Retail Team Building Leadership Employee Training Data Entry Communication Inventory Control Customer Service Training

Allen Hepner Education Details

Frequently Asked Questions about Allen Hepner

What is Allen Hepner's role at the current company?

Allen Hepner's current role is Sales, Customer Relations Professional.

What is Allen Hepner's email address?

Allen Hepner's email address is al****@****ank.com

What schools did Allen Hepner attend?

Allen Hepner attended George Fox University.

What are some of Allen Hepner's interests?

Allen Hepner has interest in I Enjoy Sales And And Management.

What skills is Allen Hepner known for?

Allen Hepner has skills like Store Management, Coaching, Associate Development, Customer Satisfaction, Customer Relations, Retail Sales, Sales Presentations, Visual Merchandising, Recruiting, Inventory Management, Shipping And Receiving, New Store Openings.

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