Allen Hepner Email & Phone Number

I sold Comcast products and services. I communicated effectively and displaying a professional and positive demeanor. I related well to the customer, exercising sound judgment acting in the best interests of the customer and the company. I worked with moderate supervision/guidance, and was accountable for individual results and impact on team

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I recommended banking products that fulfilled customer's needs, developed customer profiles for other specialized products such as mortgage refinance, and sent profile to appropriate product line support for follow-up calls. I provided exceptional customer service responding to questions about accounts and resolving various problems and processing errors. Kept accurate records and communicated with management on an ongoing basis.

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My duties were to care for and retain Charter customers by responding to inbound disconnect/downgrade calls in a continuous positive approach. Responded to inbound disconnect calls promptly and proficiently, Provided a high level customer service in a courteous manner.Answered questions pertaining to billing disputes and service complaints of voluntary disconnects, customers surveyed or otherwise contacted by telemarketing. Processed orders for new service, reschedules, and saved accounts. Processed credit card payments. Recored results of retention contacts.

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I supported Sprint Wireless. At different times I worked as Customer Care Specialist, Recruitment Manager, and White Glove Escalations. My success was dependent on listening to the customer issues, responding with care and concern. I exceeded goals for sales, average call handle time, transfer ratio to other departments and issue resolution.

Florence, Oregon

I helped chefs prepare food, using a variety of kitchen equipment such as automatic mixers and knives. I prepared food for banquets, buffet, cooked custom orders at buffet, prepared prime rib, and did tableside presentation.

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My responsibility covered all aspects of retail store management: Customer service and follow up, sales, merchandising, human resource management, recruiting, record keeping, etc. I provided exceptional customer service while establishing great inventory control and keeping store shrink below corporate standards.