PROFESSIONAL EXPERIENCE- 25 years of resolving customer service inquiries - 10 years as an auto claims representative investigating and settling insurance cases - 9 years assisting social services clients with their needsLove learning new and different ways to do things. I enjoy solving complex, analytical problems that stump others and, am unlikely to endorse anything that is not fully understood. Beyond that, I am positive, resilient, and persistent. I keep an "eye on the ball," am comfortable managing the details, and ask lots of questions so I can understand the reason for things; and can incorporate other's point of views.My values and experiences define who I am - a person of integrity, trustworthy, and reliable.