Research on the design industry and design practices to figure out what’s happening. I love anecdotes, anecdata and data.I like to write and speak about what I find, sometimes in the form of jokes. I'm occasionally quoted by places like Fast Company, WSJ, Forbes, CNN, Business Insider, AdAge, CIO.com and Tech Republic.In the past I authored/co-authored 50+ Forrester reports about design, UX, CX and the design industry. I also created CX certification training modules on journey mapping and data/AI + design.Strengths: Understanding problems and potential human-centered levers to solve them. Collaborating to create better versions of companies, services, products and experiences. Weaknesses: Accepting things as they are. Generally skeptical of survey results.
Listed skills include Digital Marketing, Advertising, Integrated Marketing, Strategy, and 15 others.