Anecdotes, data and beyondOversee portfolio of global research covering AI, digital transformation and design leadership.Host of FigBrew, an interview series focused on design and digital product trends and impacts.Host and curator for Config 2024 Leadership Collective, invite only programming for VP+ attendees to Config.2024 presentations:- Three Conversations In Design- The Coming Wave Of AI2023 presentations:- Build Bridges With AI: Tips To Improve Team Collaboration- Collaborative Magic Vs Cooperative Mess- FigJamming Your Rituals- Redesigning Industries

Design competency lead. Co-host CX Cast. Led implementation of UX testing methodology and established frameworks for topics like employee and B2B UX, and AI + design. Winner of company-wide Q3 2019 research quality award and 2020 and 2021 team research awards.Keynote speaker. Creator of design and journey mapping modules in Forrester's CX Certification.2021 presentations:Design Lessons From A Pandemic YearBeware The Design Deficit: Top Design Projects Of 20212020 presentations:Data-Informed, Data-Fueled And Data Paralyzed CreativityReimagine Enterprise UX2019 presentations:Why Dark Patterns Damage Loyalty And How To Fight ThemThriving On The Design And Data Science Collision

CX, design, AI, conversational interface and experience design services research. Efforts include user research on digital products and vendor landscape analysis.Speaker at CXNYC 2019:"The 2019 State Of AI At The Interface Layer""Thriving At The Design And Data Science Collision"Speaker at CXSF 2018:"When Design And Algorithms Collide"Speaker at CXNYC 2018: "Reimagined Experiences Drive Growth""Going Full-Throttle On The Automotive Research And Purchase Process"

Authored or co-authored 18+ research reports (paywall link below) on topics that include translating strategy to execution, interface design, chatbots, new interfaces between businesses and customers, digital experience quality measurement, customer-centric work practices and the relationship between digital experience and revenue growth.https://www.forrester.com/Andrew-HoganPresented at Forrester's CXNYC 2017"AI At The Interface Layer""Personalization: From Marketing Hype To Experience Expectation"Q&A with Alexandra Cavoulacos, COO of The MuseFuturologyPresented at Forrester's Digital Transformation Forum 2017"AI At The Interface Layer""Futurology"Presented at Forrester's Consumer Marketing Forum 2017"Pivot To Person-First Personalization"Presented at Forrester's CXSF 2016"Create Better CX With Personalization"Presented at ConnectiveDX's Delight 2016"How Digital Experience Improvements Drive Revenue Growth"Presented at Forrester's CXNYC 2016"Superior Digital Experiences Drive Revenue"Presented at Forrester's 2016 Digital Transformation Forum - Orlando:"How Digital Experience Improvements Drive Revenue Growth"Presenter at Forrester Leadership Board meetings and on multiple webinars. Titles include:"Bridge The Gap Between Customer Experience Strategy And Digital Execution""Don't Chase Digital Ideas, Improve Experiences" (highest-rated workshop at CXSF 2015 conference)"Measurement - It Takes a Village""How To Measure Digital Customer Experience"Provide daily strategy, roadmap, measurement and messaging guidance to clients on calls based on research findings.

Guiding digital strategy and contributing to new business. Efforts led to existing account growth and three new business wins.

Strategy and planning for DIRECTV, Answer Financial, Windows Phone, 7-Eleven, The Cosmopolitan of Las Vegas and T3SF new business efforts. Particular focus on customer experience, mobile and social strategy.

Windows Phone digital marketing - predominantly social media (Facebook, Twitter, YouTube) and overall community strategy but also including CRM.

I work with T3's senior leadership to identify and respond to new business opportunities, assisting on nearly every project and pitch.My duties cover a very broad spectrum. I do everything from editing, project management and research to stapling and food pickup. Basically, I try to follow a personal manta - "make everyone's job easier and everything we produce better."