Ahide Rostro Cisneros Email & Phone Number

Atlanta, Georgia, United States

- Designed and implemented custom, scalable solutions across web and mobile platforms for over 40 customers, accommodating client growth without compromising system performance.- Integrated automation to manual processes with interactive dashboards and reports tailored to customer needs.- Supported clients in RMIS, EHS, GRC, and Healthcare markets by leveraging SQL for database administration then verifying user experience on the frontend.- Served in a consultative capacity, guiding client decision making, customizing software solutions, and fostering strong partnerships through strategic recommendations, technical support, and comprehensive training sessions.

Seattle, Washington, United States

- Developed and optimized natural language processing chatbot solutions individually tailored for 25 hospitals, enhancing healthcare access and user experience for over 5 million patients.- Implemented end-to-end custom solutions for 3 middle-market hospital networks while providing quality assurance and supporting product life cycles of 22 hospital chatbots.- Leveraged SQL and Azure Data Studio to conduct monthly performance evaluations against KPIs and proposed data-driven optimizations, increasing conversation volume and model recognition rate by 30%.- Led cross-functional communication across product design, sales, engineering, and research teams to present progress and product roadmap in quarterly reviews with leadership and key stakeholders.

Atlanta Metropolitan Area

- Managed yearly renewal processes by coordinating underwriting and quoting procedures for Workers’ Compensation, Property & Liability, Cyber Risk, and Firefighter Cancer Benefit insurance programs for 530+ public entities.- Coordinated 370+ member payroll audits for the Workers’ Compensation Self Insurance Fund by scheduling audits, reviewing and processing audit data, and calculating audit contribution amounts.- Analyzed the insurance programs’ financial reports and created projection models to present to the Board of Directors.- Assisted with model and analytics development to identify risk trends and devised effective mitigation techniques.

Bachelor Of Business Administration - Bba, Risk Management And Insurance

Activities and Societies: - Terry Business in Panama: Management Information Systems in International Business - Affiliations: Gamma Iota.

Public Health & Aging

UGA-National Taiwan University Study Abroad Program

Business Administration And Management, General

UGA-Yonsei Student Exchange Program