Ahlem Daoud, (Csm®) Email & Phone Number

Toronto, Ontario, Canada

United States

Led end-to-end project lifecycle management, from initiation to closure, ensuring seamless execution of IT initiatives within scope, budget, and schedule constraints.Orchestrated cross-functional teams comprising technical experts, developers, and stakeholders to deliver high-impact projects on time and within budget.Implemented robust project governance frameworks, including risk management, issue resolution, and quality assurance processes, to mitigate potential setbacks and optimize project outcomes.Developed and maintained comprehensive project plans, resource allocations, and milestone tracking mechanisms to drive accountability and transparency across all project stakeholders.Facilitated effective communication and collaboration channels among team members, fostering a culture of shared goals, open dialogue, and continuous improvement.Proactively identified and addressed project dependencies, conflicts, and resource constraints to ensure optimal resource utilization and minimize project risks.Acted as a primary liaison between technical teams, business stakeholders, and senior management, providing regular progress updates, risk assessments, and strategic recommendations.Championed Agile or hybrid project management methodologies, adapting workflows and processes to accommodate evolving project requirements and dynamic market conditions.Leveraged data-driven insights and performance metrics to drive process improvements, optimize project efficiency, and enhance overall team productivity.Mentored and coached junior team members, fostering professional development and cultivating a culture of innovation, collaboration, and excellence within the project team.

United Kingdom

Collaborated closely with clients to understand their business objectives, anticipate needs, and identify opportunities for upselling or cross-selling additional services or solutions.Acted as a primary point of contact for client escalations, effectively addressing concerns, resolving issues, and fostering a culture of trust and partnership.Oversaw strategic account management initiatives, cultivating key client relationships and driving customer satisfaction through proactive communication, issue resolution, and value-added service delivery.Conducted regular account reviews and performance evaluations, leveraging data-driven insights and client feedback to identify areas for improvement and formulate tailored action plans.Led cross-functional teams in the execution of client projects, ensuring adherence to project scope, timelines, and budgetary constraints while prioritizing client satisfaction and relationship-building efforts.Championed continuous process improvement initiatives, identifying inefficiencies, bottlenecks, and areas for optimization within account management workflows and project delivery methodologies.Managed end-to-end project lifecycle, including project initiation, planning, execution, monitoring, and closure, to ensure successful delivery of client projects within scope, budget, and schedule.Facilitated regular project status meetings, providing updates on project progress, risk assessments, and issue resolution strategies to stakeholders and senior management.Collaborated with internal stakeholders, including sales, marketing, and product development teams, to drive alignment, foster collaboration, and capitalize on cross-functional synergies to better serve client needs.Provided mentorship and guidance to junior team members, sharing best practices, industry insights, and customer-centric approaches to account management and project delivery.

Handling customer inquiries, complaints, and technical issues related to e-commerce transactions, product orders, and delivery logistics.Providing prompt and effective solutions to address customer concerns and troubleshooting issues with online purchases, payment processing, and account management.Assisting customers with order tracking, returns, exchanges, and refunds following e-commerce policies and procedures.Collaborating with internal teams, including logistics, fulfillment, and finance, to resolve order discrepancies, shipping delays, and payment issues.Monitoring customer feedback and reviews to identify areas for improvement and relay insights to the product development and marketing teams.Upholding the brand image and reputation by providing exceptional customer experiences and fostering long-term loyalty and satisfaction.

Managed a diverse portfolio of accounts, providing dedicated support, problem-solving expertise, and personalized solutions to meet clients healthcare needs effectively.Conducted proactive follow-ups with accounts, ensuring seamless communication, prompt issue resolution, and ongoing relationship nurturing to foster long-term loyalty and trust.Spearheaded sales initiatives, including upselling opportunities and cold calling campaigns, to drive revenue growth and expand market reach within the international healthcare sector.Collaborated closely with the medical team to gain in-depth knowledge of medical procedures, treatment protocols, and healthcare technologies, enabling informed client consultations and recommendations.Conducted comprehensive client assessments, leveraging medical expertise and communication skills to understand clients health conditions, concerns, and preferences, and recommend appropriate treatments and services.Leveraged data-driven insights and performance metrics to identify sales trends, market opportunities, and client preferences, informing strategic decision-making and resource allocation.

Istanbul, Turquie

developer of the E-commerce platform and PM at silyence.com

Provided comprehensive support and guidance to clients throughout their journey, from initial consultation to post-treatment follow-up.Facilitated clear and effective communication between clients and the medical team, ensuring alignment of expectations and treatment plans.Managed administrative tasks, including preparing admission papers, medical consent forms, and treatment agreements with accuracy and compliance.Implemented proactive post-procedure follow-up protocols to monitor client progress, address concerns, and optimize recovery outcomes.Presented clinic products and skincare solutions tailored to individual client needs, utilizing persuasive sales techniques to maximize revenue and enhance client satisfaction.Demonstrated a genuine commitment to client well-being by providing empathetic support, clear communication, and personalized guidance throughout the treatment process.

Collaborated with senior engineers and cross-functional teams to develop and maintain various modules of the banking system using Java EE technologies.Implemented new features and functionalities according to project requirements and technical specifications.Conducted unit testing to ensure the reliability, scalability, and performance of developed modules.Assisted in identifying and troubleshooting software defects and bugs, performing root cause analysis, and implementing effective solutions.Utilized Scrum methodologies and Jira for project management, task tracking, and sprint planning.

Led and coordinated the store renovation project from inception to completion, including planning, budgeting, scheduling, and execution phases.Collaborated with internal stakeholders and external vendors to ensure timely procurement of materials, equipment, and services required for the renovation project.Managed project timelines, milestones, and deliverables, proactively identifying and mitigating potential risks and issues to minimize disruptions to store operations.Organized and executed the store's grand reopening event, coordinating logistics, marketing efforts, and customer engagement activities to maximize attendance and visibility.Transitioned seamlessly into the role of retail sales manager following the store renovation, overseeing daily operations, staffing, and sales performance.Provided leadership and direction to the store team, fostering a positive work environment, promoting teamwork, and empowering staff to achieve sales targets and deliver exceptional customer service.Implemented sales strategies, promotions, and merchandising initiatives to drive store traffic, increase conversion rates, and optimize average transaction value.Monitored inventory levels, product assortments, and stock replenishment processes to ensure adequate availability of merchandise and minimize out-of-stock situations.Analyzed sales data, customer feedback, and market trends to identify opportunities for business growth, product expansion, and customer engagement initiatives.Managed store budgets, expenses, and financial reporting, ensuring alignment with revenue targets and profitability goals.

Esprit Mobile

Tunisie

helped developping a mobile game using Unity and c#

Tunisie

Create a mobile application using phonegap et angular js

Ingenerie, Informatique

Activities and Societies: JCE: japanese club esprit Esprit vert club

Foundation Degree, Physique Théorique Et Mathématique

Asana Partner Certification, Project Management, Asana Academy