Ahmad Abdallah Email and Phone Number

Responsible for Digital Transformation, ICT Infrastructure, IT Support, IT Business Solutions, Vendor Management , IT Projects , IT Operations and Telecommunications Services/Support Units for UAE Branches.

Responsible for Managing ICT Infrastructure, IT Support, IT Business Solutions, Vendor Management , IT Projects , IT Operations and Telecommunications Services/Support Units for UAE Branches.

*Design and implement infrastructure solutions to support the enterprise infrastructure.*Design and recommend selection of infrastructure technologies and services (Server, network, storage, cloud solutions)*Implement and manage selected solutions and maintains the ownership of service catalogs and related artifacts.*Manage the lifecycle of various solutions.*Produce and maintain relevant artifacts on technology infrastructure, e.g. run-books, processes, diagrams and configuration management.*Develop framework that aligns strategy, processes, and IT assets with business goals in a cost effective manner.*Work as project managers, developers, and vertical teams to avoid redundancy, minimize expenditures and improve overall synergy within organization.*Display and keep current knowledge of hardware, software, networking, applications, and systems engineering. Planning IT strategies, incorporating, managing and driving start-up of businesses.  Ensuring the smooth running of functions in the Data Centre; ensuring compliance with the specified turnaround times for the reported incidents under IT Operations. Handling the IT Infrastructure Management, Technology Resource Administration with experience of establishing vendor networks, forging strategic alliances & partnerships. Functioning as key driver for business process design and solution identification for enhancement & transition strategy. Leading the proper implementation of various applications and handling all the troubleshooting functions. Developing all kinds of MIS reports and rendering functional support for ISAP application. Creating the tools/ procedures for monitoring critical applications under IT Operations Control. Imparting technical and relevant soft skill training to the subordinates.

IT Operations UAE Regional IT Operations provide IT services for RBS branches located in UAE, and South Africa as well. UAE Regional IT Operations services as a local point of contact, run a 24 hour 7-day help desk for communicating IT processing issues and ensure delivery of better end-to-end IT service to users.

• Configuring CISCO routers and applying access lists.• Maintaining Citrix presentation servers and publishing applications.• Monitoring and maintain Bank’s ATM network using ACI OPEN 2 Software.• Troubleshooting common Rightfax server issues. • Deployment of Microsoft patches and banking software through SMS (Systems Management Server) console.