• Responsible for the coordination and utilization of all body shop’s staff in order to provide a prompt, reliable and efficient customer's cars repairs, up to the highest standard.• Monitors the performance of the body shop, to make sure the targets set by the management are being met and, identify reasons when these targets are not met.• Responsible for resolving all problems that creates unsatisfied customer at my area and, reports any case beyond my capacity to my superior, in order to take the proper action on time.• Monitors the work distribution among the technicians, on the basis of promised date, priority and work load in order to improve the work flow, productivity and customer’s satisfaction.• Submits reports regularly to my superiors, concerning staff promotion, dismissals or other measures to be taken, to upgrade the performance standard.• Responsible for keeping the body shop, equipped with the proper hand and special tools, by maintaining an effective and continual inventory system and, reports any necessary item to my superior on time.• Responsible for keeping all body shop's equipment in a good condition, through the maintenance technician, reports any case beyond my capacity to my superior.• Ensures that the company's disciplinary procedures are enforced by monitoring all related rules• Coordinates with Regional Service Manager the training needs for my staff and, arranges their transportation, to the required destination as necessary.• Reads all GM technical bulletins and information, and convey all the information to the technicians in order to make sure a better repair quality and speedy.• Authorizes all warranty and internal vehicles parts requisitions, in order to minimize the cost and to eliminate any possible waste by wrong diagnosis or miss judgment of the technician.• Quality control inspection for all the vehicles after finishing the repair to make sure that the repair is up to the highest standard.

• Responsible for receiving the vehicle from the customer.• Responsible for making a collision repair estimate.• Responsible for communicating with the insurance for negotiation and getting the approval to start the repair.• Monitors the work distribution among the technicians, on the basis of promised date, priority and work load in order to improve the work flow, productivity and customer’s satisfaction.• Responsible for keeping the body shop, equipped with the proper hand and special tools, by maintaining an effective and continual inventory system and, reports any necessary item to my superior on time.• Quality control inspection for all the vehicles after finishing the repair to make sure that the repair is up to the highest standard.

• Conducting routine maintenance work aiming to vehicle functionality and longevity.• Inspecting vehicle computer and electronic systems to repair, maintain and upgrade.• Inspecting vehicle engine and mechanical/electrical components to diagnose issues accurately.