Ahmad Inaim Email & Phone Number

Site Reliability Engineer at Nokia • Worked closely with software development and testing team members to support the development life cycle, throughout automating daily/weekly tasks.• Implement integrations requested by customers• Provide Level 4 technical support for Nokia products in those fields:- Infrastructure as a service based on Openstack.- Container as a service based on Kubernetes.• Training session for 3rd level support about the new… Show more Site Reliability Engineer at Nokia • Worked closely with software development and testing team members to support the development life cycle, throughout automating daily/weekly tasks.• Implement integrations requested by customers• Provide Level 4 technical support for Nokia products in those fields:- Infrastructure as a service based on Openstack.- Container as a service based on Kubernetes.• Training session for 3rd level support about the new tools/products.• Build troubleshooting tools using python to reduce the occurrence of errors and improve customer experience• Perform root cause analysis for production errors• Fixing escalated issues in production environments• Develop scripts using Python and Bash for tasks automation• Documenting Solutions in a centralized knowledge base.• On-call Support as 4th level support (emergency line) Show less

Ramallah

- Implement integrations requested by customers- Deploy updates and fixes- Provide Level 2 technical support- Build tools to reduce occurrences of errors and improve customer experience- Perform root cause analysis for production errors- Investigate and resolve technical issues- Develop scripts for automation processes- Design procedures for system troubleshooting and maintenance

Ramallah

Dialog-semiconductorProvide an International Technical support for more than 20 Countries world-wide related to Dialog Semiconductor.Responsibilities:- Handling all vendors Problems in Security and Infrastructure fields.- Guarantee the maximum performance and security.Duties:- Understand, analyze, Plan and Implement Windows server 2008 tasks and operations.- Manage MS-Exchange 2010 administrative tasks- Configure/Manage SharePoint 2010… Show more Dialog-semiconductorProvide an International Technical support for more than 20 Countries world-wide related to Dialog Semiconductor.Responsibilities:- Handling all vendors Problems in Security and Infrastructure fields.- Guarantee the maximum performance and security.Duties:- Understand, analyze, Plan and Implement Windows server 2008 tasks and operations.- Manage MS-Exchange 2010 administrative tasks- Configure/Manage SharePoint 2010 environment- Performing/Monitoring Backups Using Druva - Monitor System Performance Using Nimsoft.- Ensure an optimized Filing system, NetApp Filer- Configure SCCM for remote software Deployment- Deploy/Configure Virtual Machines using VMware.- Control web security using Zscaler- Handle Spam emails using Mail Marshal system- Unix first level support.- Manage office 365 administrative tasks. Show less