Ahmad Jumaa Email and Phone Number

Responsible for screening and interviewing new customer service agents.Preparing and configuring PCs for new hires.Hands-on, the versatile supervisor responsible for 15 employees.Setting up systems for new employees and giving access to tools, mapping shared drives and providing Providing office support for troubleshooting various IT hardware issues, printers, peripherals, etc.Recording and escalating all customer service incident tickets in the ServiceNow tracking system.Given more access to additional systems and handling of escalation calls and support to Tier 1 and Tier2 agents via email and consultation calls. Handling escalation calls to bring a positive outcome for customers.

Hands-on, the versatile supervisor responsible for 15 employees.Setting up systems for new employees and giving access to tools, mapping shared drives and providing Providing office support for troubleshooting various IT hardware issues, printers, peripherals, etc.Recording and escalating all customer service incident tickets in the ServiceNow tracking system.Given more access to additional systems and handling of escalation calls and support to Tier 1 and Tier2 agents via consultation calls. Handling escalation calls to bring a positive outcome for customers.

Given more access to additional systems and handling of escalation calls and support to Tier 1 agents via consultation calls. Handling escalation calls to bring a positive outcome for customers.Handling incoming customer support calls via phone, chat and email, and resolving issues with customer satisfaction while consistently exceeding targets.

Handling incoming customer support calls via phone, chat and email, and resolving issues with customer satisfaction while consistently exceeding targets.