A results-driven architect and solution consultant with a proven track record of delivering exceptional customer experiences. My expertise lies in selling, designing and implementing comprehensive customer experience strategies and solutions which I have used to successfully transform customer experiences across multiple industries, including public sector, telco, real estate and FSI, achieving remarkable results, including increased CSAT, NPS, CLTV.Areas of Expertise:- Customer Experience Strategy- Solution Engineering/ Solution Consulting/ Presales- CCaaS- CRM, CPQ- Machine learning and artificial intelligence - Enterprise Architecture- Salesforce / Sprinklr / Oracle CX/ Hubspot / Mailchimp / Twilio Segment / Amplitude- Marketing Automation and Martech- CDP and CEP- Customer Analytics and Insights- Sales force Automation- Stakeholder Management- Project and Program Management