Responsible for Technical Services Support for Global Clients. We offer support on all SaaS products and PostgreSQL• Design, modify database indexes, queries, stored procedures, views, etc• Fixing Html, CSS, and Javascript issues in the client's dynamic email templates.• Support Email, SMS, Web Push, Mobile Push, In-App, and On-Site channels marketing.• Collaborate cross-functionally with marketing, product, and design to launch marketing campaigns, amplifying conversion rate to 20%• Identifying, troubleshooting, and finding root cause analysis for issues.• Acknowledging & Providing end-to-end resolutions to queries regarding the software system and user tickets using Zoho desk, Jira.

• Product Development: Researched, reviewed, and implemented solutions to optimize core website KPIs• Critical Thinking: Analyzed ongoing website performance. Establish KPIs for each part of the website (homepage, blog, store, checkout).• Process Improvement: Designed and promoted the need for structured documentation of processes in our team's fast-paced environment, that streamlined workflows and accelerated the onboarding process by 46%