Jayhan Talines Email & Phone Number

Ontario, California, United States

• Collaborate closely with Product Owner, Development Team, QA Team, Consultants, Project Managers and Operations Team to plan, design, align, and execute application testing activities.• Responsible for the overall delivery of product in accordance to scope and timeline within budget, reporting on progress and provide forecasted delivery dates.• Ensure that each Hotfix, Service Pack and Release are tested against the complete Smoke Test set prior to release acceptance.• Resolve urgent software defects within the agreed Service Level Agreements with Customer.• Implement and maintain an effective automated testing infrastructure and approach using Robot framework and Pycharm.• Participate in refinement sessions, scrum meetings and work with QA team members to distribute tests, track, and report QA status along with foreseeable risks to release timelines.• Provide guidance to QA Team and Development Team for system validation, configuration, installation and integration of FMP360 Platform applications.• Create release notes after sprint completion, upload and publish mobile applications to their respective app stores (Microsoft Store, Apple App Store and Google Play Store).

Ontario, Ca

• Create and execute detailed test cases that clearly articulate steps and expected results and meet test objectives.• Verify and validate software products in various environments: Mobile (iOS and Android), Windows app and Web app• Report and document detailed bugs with all the steps to reproduce the issue and include screenshots using Visual Studio Online.• Run daily builds using TeamCity and deploy to the test environment and or demo environments.• Ensure all application functionality, including up- and down-stream system interfaces perform as expected.• Participate in daily Scrum / Agile Software Development methodology.• Assist SCE on performing Performance testing on their environment.• Write test cases/scripts from pre-defined Use Cases.• Implement functional and regression testing.• Review functional designs from the perspective of testability.• Intensive cooperation with Product Development and Consultancy.• Use MS SQL Server 2012, to validate and or modify data for testing.• Hands-on support, troubleshoot and maintenance of office equipment, network, hardware and software.• Deploy, configure, manage and maintain Tensing USA’s Microsoft Azure environment. - SQL Servers- SQL Databases- Virtual Machines• Document, update and maintain the hardware and software list inventory for Tensing USA Rancho office.• Install and Setup IIS in Windows Server 2012 environment.• Install, setup and maintain Web Portal, Lifeline, Sync Service and Sync CM for FMPmaps.• Setup iOS devices and install iOS FMPmaps Client.

Ontario, California, United States

Rancho Cucamonga, Ca

• Create and execute detailed test cases that clearly articulate steps and expected results and meet test objectives.• Ensure all application functionality, including up- and down-stream system interfaces perform as expected.• Write test cases/scripts from pre-defined Use Cases.• Verify and validate software products and development.• Implement functional and regression testing.

• Analyze/interpret requirements and specifications, consult with Project Managers, Software Developers and other project team resources to have a thorough understanding of requirements.• Develop and document detailed test plans, test cases, test scripts for automated testing, bug/defect reports and QA reports.• Report bugs/problems encountered to software developers and create detailed bug report using ticket tracking system, Request Tracker (RT).• Defect tracking reporting and monitoring by coordinating with software developers, development manager and other project team resources.• Responsible for release and deployment plans and procedures. Manage product release deployment to the production environment.• Test different application types such as VoIP Softswitch/proxy applications, Web UI/Enterprise applications and Client-Server applications using different testing methods like Functional, System, End to End, Regression and Load/Stress testing.• Provide consultation and coordination of testing and installation activities.• Worked closely with NOC team, software developers and customer clients to reproduce customer reported issues, assist with the root cause determination and verify reported defects are fixed.• Assured projects assigned to the team are completed efficiently and accurately before deadline, based on the project’s requirements and test plans.

• Provide 2nd level technical support, diagnose customer problem / issue in a timely manner ensuring resolution from beginning to end.• Meet the demands of a 24/7 global operations including shifting schedule (3 shifts a day), varying and out of hours schedule (weekends, holidays and restdays) • Replicate problems experienced by the customers. Provide required logs for related problems.• Extract SIP traces using snoop (Unix) or tcpdump (Linux) command, during internal tests or inter-op testing with a client, for a detailed troubleshooting of a SIP call.• Analyze and troubleshoot call logs and SIP logs using wireshark.• Implement RFC (Request for Change) configuration changes and updates, such as changes on IP addresses and port configurations of VoIP application, upgrade to the latest version or latest release of the application, etc.• Manage notifications, incidents, analysis and service outages recovery ensuring availability of service at the soonest possible time.• Monitoring of systems and applications using Nagios, Cacti and email notifications, analysis of incident and or problem, reporting and escalation to the concerned personnel.• Install, upgrade, configure, monitor and maintain company's hosted systems and servers.• Setup and conduct Inter-op testing with 3rd party vendor/telecom carriers or prospect customer for assessment and reliability of service.

Cavite, Philippines

- Workmanship Error related defects coordination with manufacturing.- Generation and issuance of engineering memo, both P.IMES and IDT release.- Provides problem analysis on the defects detected.- Address to line issues and concerns raised by manufacturing.- Monitoring of actions provided to manufacturing.- Assist on line setup and process stability.- Assist manufacturing operators as needed.- Provides containment, corrective and preventive actions leading to resolve line issues.