Stephanie Washburn Email & Phone Number

• Manages new customer implementations, as well as overseeing continued customer growth.• Manages regular communications with customers.• Execute account management strategies and plans.• Implements and attends online sessions with clients where appropriate.• Salesforce activity – keep client information up to date & pull activity reports when needed.• Identify opportunities for customers to maximize Rocketseed functionality & increase their ROI.

• Supports volunteers throughout the Girl Scout year by answering inquiries and resolving any issues that arise. • Attends monthly service unit meetings and supports service unit events, including training opportunities. • Assists new troop leaders and volunteers through the training and on-boarding processes, ensures new troop leaders fully understand the volunteer tool kit. • Strives to achieve yearly retention goals, encouraging new and existing members to sign-up. • Monitors volunteer development opportunities and provide or arrange trainings. • Ensures that programing offered in troops aligns with G.I.R.L (Go-getter, Risk Taker, Innovator, Leader).

San Francisco, California

• Managed a seven-person team in daily retail business operations. • Resolved guest complaints and promoted a positive shopping experience for customers. • Assisted customers over the phone regarding store operations, products, promotions, and orders. • Promoted the brand and ensured floor and stock areas were consistent with store standards. • Assisted in the opening and closing of the store and managed deposits. • Evaluated metric reports to ensure daily KPIs were met. • Created the team’s weekly work schedule.

San Francisco Bay Area

• Ensured compliance with company policies and safety regulations. • Analyzed and resolved customer questions and complaints. • Provide new-hire orientation to over 20 new employees. • Responsible for opening and closing the store, bank deposits, and unloading shipments. • Lead a team of five for weekly shipment receiving and roll-out. • Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.• Cultivated and sustained positive working relationships with customers and employees.• Created a positive, welcoming experience by demonstrating a customer-first mindset while educating customers on products, offers, styles and fit, and promotions.• Delivered excellent customer service to drive sales to meet customer needs.• Assisted team members in customer interactions and operational processes by effectively following all store policies and procedures.

Palm Desert, Ca

• Recruited Girl Scouts.• Started three and maintained approximately 100 existing troops.• Created merchandise displays and managed the Girl Scout troop store.

Cabazon, Ca

• Designed window and seasonal displays, implementing corporate visual standards and adding innovative visual appeal. • Analyzed and developed CRM strategies to increase marketing and sales metrics on a monthly basis. • Communicated information to customers about product quality, value, and style. • Built customer confidence by actively listening to their concerns and providing appropriate feedback. • Educated customers on product and service offerings. • Assessed weekly KPI reports in order to fulfill merchandising needs and properly showcase key items. • Created monthly floor sets for rollouts, updated stores with merchandising documents, and styled mannequins. • Designed in-store fixtures, oversaw store renovations, and planned floor layouts.