As a Technical Support Engineer with around 3 years of experience in support and Technical roles, I have developed a deep understanding of how to effectively communicate with and support customers. My passion for providing exceptional service, combined with my strong analytical skills in SQL and MS Excel, enables me to identify trends and patterns that can improve the overall customer experience.My ability to extract, manipulate and analyze large data sets using SQL and Excel has helped me to identify key insights that inform business strategy and drive better decision-making. My technical acumen is matched by my interpersonal skills, and I am adept at building relationships with customers and cross-functional teams alike.During my tenure at Routeware, Inc and Geekinn (Pvt) Ltd, I have leveraged my SQL and Excel skills to develop reporting dashboards that have enabled the business to better understand customer behavior and preferences. I have also worked collaboratively with cross-functional teams to implement process improvements that have resulted in increased customer satisfaction and retention rates.If you're looking for a Technical Support Professional with a unique combination of analytical and interpersonal skills, I would love to connect with you.