Ahmad Aoun Email & Phone Number

Sydney, NSW, AU

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Sydney, Australia

Founded Bitify.com in 2013 as a part time project to join the cryptocurrency boom.What started as a small idea lead to an amazing experience in the blockchain world.Bitify is now a leading bitcoin and litecoin marketplace and auction site with over 100,000 users and over 100,000 sold items.

Rhodes, New South Wales, Australia

- Administering and supporting O365, including mail migrations to the Cloud (O365).- Providing support and maintenance of core windows infrastructure Services such as Active Directory, Group Policies, Exchange 2013/Exchange 2016, O365 and Virtualization.- Administer and manage virtual and physical infrastructure at datacenter, which includes Hyper-V.

Sydney, Australia

• Work as a part of the cloud and infrastructure team in an ITIL (Wintel/Cloud) environment utilizing JIRA and Confluence for ticketing, projects, support and documentation.
• Manage Active Directory security/distribution groups, users and groups policies.
• Build and manage the Role Base Access Control (RBAC) across the organization.
• Assist in Windows 10 migration from Windows 7 through SCCM.
• Assist in managing SCCM patches and deployments.
• Assist in Exchange to Office 365 migration.

Sydney, Australia

• Support onsite and remote users through face-to-face, phone, chat, and remote software.
• Use ServcieNow support portal to manage incident and change requests within the organization.
• Handle escalations from the support teams in Manila.
• Liaise with other teams regarding escalations, change requests and critical incidents.
• Manage recent Windows 10 rollout through Microsoft MDT.
• Build, maintain and manage stock and inventory through SpiceWorks.

Sydney, Australia

• Assisted the business through ISO certification in our Sydney office by overlooking and maintaining local procedures and internal security audits.
• Performed a full migration from Windows XP to Windows 7 in early 2014 across the whole office.
• Manage local stock and handle our external accounts with Telstra, Foxtel, SkyRacing, Champion Data, etc…
• Test internal software with traders and report any bug or issues to head office.
• Build and commission workstations on the domain and the network through Altiris.
• Create and manage user account in Active Directory and assign the required permissions.

Eveleigh NSW

As a support engineer at Fuji Xerox, I am providing phone and remote support to customers across three countries in Asia Pacific (Australia, New Zealand and Singapore) meeting monthly KPIs and SLAs and taking ownership of cases. I provide support for multifunctional devices (MFD) including advanced printing and scanning technologies. I also provide support.

Sydney, Australia

The role included supporting clients across Sydney area in a variety of operating systems and software/hardware related issues. Support included on site, over the phone, and remote support using a range of software including (Remote Desktop RDP, Logmein Pro, TeamViewer, etc…). I earned experience and expertise in a range of Servers OS (2003, 2008, 2008.

Education record

Ccna, Network And System Administration/Administrator

Cert Iii, System, Networking, And Lan/Wan Management/Manager

Education record