Ahmad Aoun Email & Phone Number

Sydney, Nsw, Au

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Sydney, Australia

Founded Bitify.com in 2013 as a part time project to join the cryptocurrency boom.What started as a small idea lead to an amazing experience in the blockchain world.Bitify is now a leading bitcoin and litecoin marketplace and auction site with over 100,000 users and over 100,000 sold items.

Rhodes, New South Wales, Australia

- Administering and supporting O365, including mail migrations to the Cloud (O365).- Providing support and maintenance of core windows infrastructure Services such as Active Directory, Group Policies, Exchange 2013/Exchange 2016, O365 and Virtualization.- Administer and manage virtual and physical infrastructure at datacenter, which includes Hyper-V, VMware and Nutanix.- Supporting OKTA identity Management interface.- Provide level 2/3 infrastructure support and investigate complex technical problems assigned to the services team.- Develop technical solutions to complex problems requiring the regular use of ingenuity and creativity.- SCCM 2012 R2 patching management.

Sydney, Australia

• Work as a part of the cloud and infrastructure team in an ITIL (Wintel/Cloud) environment utilizing JIRA and Confluence for ticketing, projects, support and documentation.• Manage Active Directory security/distribution groups, users and groups policies.• Build and manage the Role Base Access Control (RBAC) across the organization.• Assist in Windows 10 migration from Windows 7 through SCCM.• Assist in managing SCCM patches and deployments.• Assist in Exchange to Office 365 migration.• Assist in the migration of 2 corporates (William Hill and Crownbet) into a single domain and Office 365 tenancy.• Migrate 2 corporate users and permissions into a single FQDN• Manage Office 365 permissions and mailboxes.• Manage and assist with Veeam Backups.• Setup, manage and maintain Device42 CMDB.• Powershell scripting for AD, MS Exchange and GPO.• Assist in PCI compliance on an I.T security level.• Monitor permissions, system performance and alerts through Splunk.

Sydney, Australia

• Support onsite and remote users through face-to-face, phone, chat, and remote software.• Use ServcieNow support portal to manage incident and change requests within the organization.• Handle escalations from the support teams in Manila.• Liaise with other teams regarding escalations, change requests and critical incidents.• Manage recent Windows 10 rollout through Microsoft MDT.• Build, maintain and manage stock and inventory through SpiceWorks.• Support Mitel VoIP phones and call recording through Oaisys Management Studios.• Develop and Maintain internal KB, procedures, guides, and documentation on Confluence.• Monitor servers, API’s and dashboards through Splunk.• Manage Apple Macs, mobile phones and tablets through Centrify.• Run weekly Active Directory audits against user accounts and computers.• Monitor Active Directory changes via Splunk.• Add, remove and set appropriate permissions to users through Active Directory and Exchange 365.

Sydney, Australia

• Assisted the business through ISO certification in our Sydney office by overlooking and maintaining local procedures and internal security audits.• Performed a full migration from Windows XP to Windows 7 in early 2014 across the whole office.• Manage local stock and handle our external accounts with Telstra, Foxtel, SkyRacing, Champion Data, etc…• Test internal software with traders and report any bug or issues to head office.• Build and commission workstations on the domain and the network through Altiris.• Create and manage user account in Active Directory and assign the required permissions.• Create mailboxes and manage permissions on mailboxes in Exchange 2013.• Document issues and escalations via Remedy ticketing system.• Report to the IT manager in the UK head office.• Install patches updates via Shavlik patch management system.• Manage threats and alerts through Sophos Endpoint protection.• Deploy required software via Altiris.• Desk side support for 100+ users in the Sydney office and 2000+ users in the UK remotely and over the phone.• Support users in a Wintel environment over Citrix XenApp.• iOS and Android devices setup and configuration including Good for Enterprise.

Eveleigh Nsw

As a support engineer at Fuji Xerox, I am providing phone and remote support to customers across three countries in Asia Pacific (Australia, New Zealand and Singapore) meeting monthly KPIs and SLAs and taking ownership of cases. I provide support for multifunctional devices (MFD) including advanced printing and scanning technologies. I also provide support for a variety of Fuji Xerox software as well as software from 3rd party vendors (Equitrac, PaperCut, Bears, etc…). I am responsible as a part of a team for troubleshooting the MFD including replicating customers’ network and environment for advanced testing and troubleshooting. I also provide support for parts of Microsoft Exchange servers (relaying, receive connectors, authentication, etc…) and Microsoft Office suite. I am responsible for advanced Mac support as well as writing technical documents and step-by-step guides for Mac printing and scanning. Recently I was chosen to be a part of the pilot team for a new I.T support department to provide remote I.T support for customers in Singapore.

Sydney, Australia

The role included supporting clients across Sydney area in a variety of operating systems and software/hardware related issues. Support included on site, over the phone, and remote support using a range of software including (Remote Desktop RDP, Logmein Pro, TeamViewer, etc…). I earned experience and expertise in a range of Servers OS (2003, 2008, 2008 SBS, 2008 R2 and 2011 SBS) as well as workstations operating systems (Xp, Vista and Windows 7). My responsibilities included setting up, supporting and maintaining networks in a domain controller environment as well as configuring and installing Active Directory and MS Exchange 2007 and 2010 and supporting MS Exchange 2003. The role also included planning, installing and configuring a variety of network equipment (modems, routers, switches) as well as supporting Microsoft Office suite (2003, 2007 and 2010). I had the chance for exposure to Terminal Services networks and VMWare products.

Education record

Ccna, Network And System Administration/Administrator

Cert Iii, System, Networking, And Lan/Wan Management/Manager

Education record