As a Customer Success Manager at Tarabut, I specialize in empowering Banks and TPPs in the Open Banking Ecosystem. I craft effective client management strategies, ensuring satisfaction and fostering long-term partnerships. I excel in personalized onboarding, seamless handovers, project delivery, proactive engagement, account health assessment, client escalation resolution, strategic renewals, business reviews, and empathetic offboarding.

Managed $1.5M diverse portfolio across MENA, Asia, and ANZ regions for vFairs. Served as primary client liaison, prioritizing robust relationships for long-term success. Fostered personalized connections, gathered feedback, and collaborated with Post-Sales teams to ensure smooth onboarding and implementation of virtual event solutions. Proactively addressed purchasing obstacles, focused on client retention, sought expansion opportunities, and ensured technical excellence for enhanced customer experience.

Led project initiation with comprehensive kick-off calls, defining scope and timelines across MENA, South Asia, and ANZ regions. Coordinated gathering of essential content, materials, and integration APIs for seamless platform integration. Facilitated regular meetings to maintain project momentum and ensure alignment with timelines. Collaborated closely with Design and Development teams to implement requirements, utilizing HTML and JavaScript for adjustments. Conducted thorough testing, provided continuous support during live phases, and prepared comprehensive post-event reports, engaging with customers for feedback.

Facilitated transition from Pre-Sales to Post-Sales and Project Management as a Technical Account Manager specializing in e-learning solutions. Oversaw projects for esteemed clients like ADNOC, RTA, EMPOST, and DIB, ensuring successful implementation and client satisfaction. Engaged with client committees to gather requirements and create customized proposals. Led technical discussions and compatibility tests, ensuring seamless solution integration. Established project timelines, coordinated vendor activities, and initiated internal marketing campaigns. Conducted training sessions and managed user adoption for smooth solution implementation.

Facilitated technological system implementation, notably Oracle | NetSuite ERP, for SMEs as a Senior Account Manager. Generated leads through diverse channels to meet MENA region quarterly targets. Served as the client's subject matter expert, identifying optimal solutions and clarifying ROI and decision factors. Achieved project successes totaling $300K within UAE's SME sector. Collaborated with Oracle Development Team to enhance implementation processes, and worked with Marketing team to bolster company branding and market share. Served as Deputy Sales Manager covering the GCC Region.

Oversaw corporate accounts of SMEs, maintaining relationships via effective branding and solution facilitation. Managed 300+ premium SME accounts, averaging 1.5M Dirhams in revenue, primarily closing deals over the phone. Engaged decision-makers, management, and stakeholders to develop account plans and selling strategies. Collaborated internally to build a robust pipeline, boost market penetration, and maximize revenue. Provided timely reporting with manual and automated reports, market analysis, and research. Ensured customer satisfaction by promptly addressing inquiries and concerns, and delivered presentations on company products and services to clients.

Maintained adherence to company regulations and procedures as a Business Partnerships Manager, overseeing Premium Key Partners. Managed 35 Partner outlets, comprising 70 Agents, providing training and ongoing coaching for sales and delivery representatives. Ensured daily sales reporting from assigned dealers, aligning with monthly sales commitments. Collaborated with dealers and supported Regional Sales Managers (RSMs) to develop retail strategies and operational plans. Proactively initiated new processes to enhance performance and revenue, monitored monthly market share and industry data reports, and ensured timely submission of sales updates.

Excelled as a Retail Ambassador with 7+ years of experience, prioritizing top-tier customer experiences and maintaining zero complaints. Specialized in premium customer service, adeptly handling needs and complaints, and ensuring efficient operations. Overseeing flawless inventory control, guaranteeing smooth operations and utmost customer satisfaction.