Nabeel Ahmad Email & Phone Number

Islāmābād, Pakistan

Islāmābād, Pakistan

Managing multiple projects and products Acting as scrum master for 3 scrum teamsHelp in the creation and management of product backlog and project roadmapsAssisting in creating the product release plans Facilitating the team with their queries

Islamabad, Islāmābād, Pakistan

Facilitating the scrum team on the Scrum theory, Scrum practice and Scrum guidelines.Coordination with product owner to understand and support projects Managing timeline to ensure release of high quality working software at end of each sprintFacilitating all scrum events: Scrum Planning, Daily Scrum, Sprint Review and Sprint RetrospectiveRisk management and escalation for each projectCoaching the team towards self-organization and independency Working with other scrum masters to resolve team impediments, increase Scrum application within organization and to grow within my role.

Managing current client base and resource allocation for the new sing ups.Finalization and monitoring of KPIs to ensure effective RCM.Facilitating Financial Planning and Business Analysis team to ensure their optimal performance. Monitoring of key accounts and projects in order to eliminate any possible issue in future. Coordination with Offshore Managers for the timely delivery of services.

Increased mobile applications user base by 5% by implementing changes in existing applications, thus enhancing application convenience and usability. In parallel, developed and implemented digital marketing plan to uplift the mobile application usage.Reduced invoicing time to one day from seven days by automating more than 40 regular and ad-hoc reports sent to more than 900 clients.Identification and finalization of Key Performance Indicators (KPIs) for two divisions to enhance operational efficiency and increase collections.

Rawalpindi

Implement and lead product development process by managing internal and external resources, across departments and functions, from consumer insights through to launch and post-launch product improvements.Coordinate with sales, marketing, CRM, and operations department, to ensure quality services.Identification and finalization of Key Performance Indicators (KPIs) for the respective services.Analyze different department’s performance to identify time lags.Work with the digital marketing team to design social media promotion strategy for new products. Generate ad-hock, Monthly, quarterly and yearly product performance reports for management. Translate product data into easy to understand dashboards for management along with follow up on client complaints (VAS, Non-VAS) and performing trend analysis to identify major complaint areas.

Islamabad

Led Idea conception & developing functional specification of new value added services based on market research, trends and/or on the requirements of MNO. Core Product designing included: o IVR (Interactive Voice Response)o SMSo Customer Care Portalso Mobile Applications Service designing (Flow charts & Wireframe diagrams) with close consideration of customer touch points and user experience. Finalizing service scope with development team to ensure timely delivery of the service. Communication with departments, sharing requirements for the new product/service. Deployment of service/product (QA of product & services). Communication with external departments in order to resolve queries that may arise during service deployment.Responding to any change request for any ongoing service.

Islamabad

Product Development (E-learning application designed as per the local market needs).Creating product related document to the concerned stakeholder (PRDs, MRDs, and Communication Plan etc.)Designing, finalization and distribution of marketing collateral. (Brochures, Flyers, Hoarding Boards etc.)Meeting prospects for product demonstrations and after sale services.Devising product testing and version mechanism to ensure product quality.Developing SEO and SMM strategies to increase reach and frequency of the targeted message.