• Customer service and operations supervisor • Administrative Support II• Coordinated and managed the administrative support for the company’s largest project ( Soror Maids project )• Assist with interviewing and training new team members.• Wrote and edited procedures for customer service.• Assisted with the development and implementation of company policies and procedures.• Tracking the requests and ensuring that they are implemented within the specified time• Follow up service providers and ensure supplies and they do not have any problems• Preparing reports.• Operations coordinator. • Monitored and responded to social media.• Resolved escalated customer service inquiries.• Provided leadership and support to the customer service team.• Met customer service team goals.• Quality management and communication for customer service

• Senior Floor Support.• Ministry of commerce coordinator.Receiving Emails from MCI and closing their cases.• Sellers Support.Following him issues with company and solved.Following him sales issues and solved with customers.• Helpbit.- Administrative support II- Service & Operations- Administrator for H-Care ( Helpbit ) project - Operations coordinator. - Between customer and maintenance. - Between suppliers and maintenance.- Giving advice for complicated situations.- Solved the problematic cases. - Advice the team about complicated situations.- Inspection & make reporting for all rejected items.- Take the final decision for the rejected item.

• Senior customer service.Taking calls from customers and solve their issues• Escalation.Receiving tickets from agents and prossed with results.• Ministry of commerce coordinator.Receiving Emails from MCI and close their cases.• Social Media.follow the complaint and solved it.

• Secretary.• Data entry.• Follow transactions.

• Data entry.• Secretary.