Customer Service And Operations Supervisor
Current• Customer service and operations supervisor • Administrative Support II• Coordinated and managed the administrative support for the company’s largest project ( Soror Maids project )• Assist with interviewing and training new team members.• Wrote and edited procedures for customer service.• Assisted with the development and implementation of company policies and procedures.• Tracking the requests and ensuring that they are implemented within the specified time• Follow up service providers and ensure supplies and they do not have any problems• Preparing reports.• Operations coordinator. • Monitored and responded to social media.• Resolved escalated customer service inquiries.• Provided leadership and support to the customer service team.• Met customer service team goals.• Quality management and communication for customer service
