Ahmed Adel Email & Phone Number

Cairo, Egypt

Cairo, Egypt

Cairo Governorate, Egypt

Cairo, Egypt.

- Responsibilities: • Providing 24/7 support for all customers like SAGEMCOM, X-GEM and Cofely etc. for the SAP solutions and 3rd party applications. • Supporting different SAP solutions like “ERP, CRM, Solution Manager, SNC, PIXI, BO, BPC, etc.” and different Databases like “Oracle, SQL, Sybase, etc.” on different Operating Systems like “Windows, Linux, UNIX, etc.”. • Providing consultancy and implementations for new requirements and upgrades. • Performing daily activities… Show more - Responsibilities: • Providing 24/7 support for all customers like SAGEMCOM, X-GEM and Cofely etc. for the SAP solutions and 3rd party applications. • Supporting different SAP solutions like “ERP, CRM, Solution Manager, SNC, PIXI, BO, BPC, etc.” and different Databases like “Oracle, SQL, Sybase, etc.” on different Operating Systems like “Windows, Linux, UNIX, etc.”. • Providing consultancy and implementations for new requirements and upgrades. • Performing daily activities “Checking Backups, System Health reports, Incidents , Change Requests, …”. • Perform system monitoring and tuning. • Implementing company’s Training environment. • Develop and maintain documentations. • Provide reports for projects to management. Show less

Egypt

- Responsibilities:• Foundation of the company’s infrastructure including Network and Servers.• Implementing ERP, Solution Manager and Portal.• Implementing different SAP Best Practices.• Implementing SAP Screen Personas.• Implementing company’s own RDS solution.

Egypt

Qatar

- SAP Technology Consultant assigned to project: Qatar GRP Project (Government Resource Planning Implementation) Doha, Qatar (3/11/2012 - 28/3/2013).

Bangalore, India

Joined the SAP Basis Academy held in SAP GD Bangalore, India (23/9/2012 - 23/10/2012).

Egypt

Joined the SAP YPP (Young Professionals Program) (17/7/2012 - 2/8/2013):SAP, the world's largest business software company, has emphatically underlined its dedication to up-skilling youth and creating employment in MENA's burgeoning IT sector by enlisting talented recruits to its ambitious MENA Field Services Young Professionals Program (YPP).The group was welcomed to the SAP's office in Cairo following an intensive selection process that entailed seeing off stiff competition from over… Show more Joined the SAP YPP (Young Professionals Program) (17/7/2012 - 2/8/2013):SAP, the world's largest business software company, has emphatically underlined its dedication to up-skilling youth and creating employment in MENA's burgeoning IT sector by enlisting talented recruits to its ambitious MENA Field Services Young Professionals Program (YPP).The group was welcomed to the SAP's office in Cairo following an intensive selection process that entailed seeing off stiff competition from over 600 applications nominated by top universities and employers, as well as undergoing a series of interviews and multifaceted aptitude tests.The YPP program is set to provide students with hands-on training in cutting-edge SAP solutions including Enterprise Resource Planning, Mobility, and the in-memory computing trailblazing capabilities of HANA.Gaining extensive project experience with SAP partners and customers in order to gain invaluable skills and experience with multi-industry appeal. Show less

Egypt

Service Desk Management, procedures and reporting. SLA design and management. BMC Remedy customization and basic support. Escalations, third-party relationships. ITIL knowledge and implementation where possible. - Responsibilities: Registration the incidents and service requests via (web, e-mail and phone), classification, prioritization, investigation and initial support, escalation to higher handling groups if necessary, resolution and recovery, closure. Provide service reports to… Show more Service Desk Management, procedures and reporting. SLA design and management. BMC Remedy customization and basic support. Escalations, third-party relationships. ITIL knowledge and implementation where possible. - Responsibilities: Registration the incidents and service requests via (web, e-mail and phone), classification, prioritization, investigation and initial support, escalation to higher handling groups if necessary, resolution and recovery, closure. Provide service reports to customers and line management. - First line support in a Global Delivery Center (GDC) to deliver support services 24 * 7 for more than 150 customers worldwide in the following fields:1- Telecom (TABS billing, rating and integration solutions for telecom companies).2- Financial (Phoenix core banking application).3- IT infrastructure (Sun - EMC - HP - Oracle - Cisco).4- Educational (Banner) and Enterprise Solutions (Oracle ERP). Show less

Egypt

Providing the customers with all the required information and troubleshooting needed for any problems in the ADSL service either physical or logical.

Egypt

Trainee.

Egypt

Trainee.

Egypt

Trainee.

B.Sc. Engineering., Electronics, Communications And Avionics.

Thanaweya Amaa