-Installing and configuring computer hardware, software, systems, networks, routers, printers, networked copiers and scanners.-Installing and configuring (Windows 7 , 10 , 11 and Ubuntu linux.) on native and virtual environment "VMware", (Antivirus.) ,(Office 2007, 2010, 2013, 2016, 2019, 2021, 365), Graphics software (Photoshop, illustrator, AutoCAD ...)-Outlook (Creating accounts, rules, maintaining and backups).-Monitoring and maintaining computer systems and networks.-Ensure systems are kept up to date with patches and antivirus updates.-Monitor and check backups and backup routines to provide security of the data held.-Troubleshoot and resolve all technical problems related to network issues (LAN & WLAN) even over WAN.-Troubleshoot and resolve all technical problems related to internet connections.-Follow up with ISP for Network connectivity for all our sites to ensure network availability on a 24/7 basis.-Responding in a timely manner to service issues and requests.-Follow up with employees to ensure the issue has been resolved.-Running reports to analyze common complaints and problems-Report, resolve, or escalate problems and issues using the central Helpdesk system according to IT SLA procedures.-Build user profiles, reset passwords, unlock accounts, etc.-Create and detail trouble tickets and enter them into a database and correctly refer them to the appropriate team members.-Follow standard help desk procedures in addition to logging all help desk interactions.-Responsible for ensuring the smooth day-to-day running of the IT Service Desk.

-Responsible for Build, show, breakdown film for scheduled showings.-Perform duties related to the on-site setup and operation-Responsible for Maintenance "BARCO" Projectors hardware ex: (high temperature , sound without picture , picture without sound because sound card on projector have issue .. etc)-Responsible for Troubleshooting and Maintenance DOBLY Sound system Issue hardware /software-Responsible for Troubleshooting and Maintenance 4DX System and Hardware ex: (environment effects and seats effects)-Responsible for instilation 4DX environment effects and seats effects-Responsible for Installation "BARCO" Projectors Lamps Hardware (DP2K-8S ,DP2K-10S and DP2K-23B) and alignment it-Responsible for Installation "IMAX" Projectors Lamps Hardware and alignment synchronization with each other-Responsible for Troubleshooting and Maintenance auditoriums lights-Responsible for setup auditoriums for Events .. ex : projectors,DOLBY Sound systems (atmos,7.1 System ,5.1 System, Lights,Micros,HDMI,Fiber Obtic .. etc)-Responsible for install all movies on all auditoriums and install "KDM's" activation keys of each movie to activate its validity for a specified period-Responsible for send report of all issues and all status of work and send live big issues to our noc team to intervene if necessary by call or talking big managers if is a catastrophic problem- Joined IT Champions for troubleshooting network issues and installations

-Installing and configuring computer hardware, software, systems, networks, routers, printers, networked copiers and scanners.-Replace Damaged Parts in Desktops-Installing and configuring (Windows 7 , 10 ) , (Antivirus.) ,(Office 2007, 2010, 2013, 2016), Graphics software (Photoshop, illustrator,After Effect)-Monitoring and maintaining computer systems and networks.-Ensure systems are kept up to date with patches and antivirus updates.-Troubleshoot and resolve all technical problems related to network issues LAN-Responding in a timely manner to service issues and requests.-Follow up with employees to ensure the issue has been resolved.-Build user profiles, reset passwords, unlock accounts, etc.

-Installing and configuring computer hardware, software, systems, networks, routers, printers, networked copiers and scanners.-Installing and configuring (Windows 7 , 10 ) , (Antivirus.) ,(Office 2007, 2010, 2013, 2016), Graphics software (Photoshop, illustrator,After Effect, AutoCAD,3DMax, Revet,Etab,SAP2000)-Monitoring and maintaining computer systems and networks.-Ensure systems are kept up to date with patches and antivirus updates.-Troubleshoot and resolve all technical problems related to network issues LAN-Responding in a timely manner to service issues and requests.-Follow up with employees to ensure the issue has been resolved.-Build user profiles, reset passwords, unlock accounts, etc.

- Installing and configuring computer hardware, software, systems, networks, routers, printers, networked copiers and scanners.- Installing and configuring (Windows 7 and Windows server 2008 R2) , (Antivirus.) ,(Office 2007, 2010)