• Supporting 40+ live video sessions weekly, verifying that participants meet technical requirements and that session stability is maintained from beginning to end.• Reduced technical issue escalation by 25% through proactive issue identification and resolution.• Ensure that all customer interactions are handled in a professional, courteous, and respectful manner, taking the extra mile to engage customers.

• Working closely with software and hardware development teams to address user feedback and technical issues.• Performed regular maintenance for 100+ software and hardware components monthly, improving system performance by 20%.

Leading sales initiatives in the renewable energy sector, particularly focused on solar energy solutions. Responsible for managing key accounts, identifying new business opportunities, and promoting solar products to residential, commercial, and industrial clients.

Selling and promoting renewable energy products, including energy storage devices, solar panels, wind turbines, and other technologies. Developing relationships with potential clients, learning about their energy needs, and providing specialized solutions that support both financial and environmental objectives are all part of my normal day at work.

at Lifi Labs, Inc. (LIFX):• Help customers with troubleshooting and configuration of LIFX bulbs and integration with smart home systems (Alexa, Google Home, Apple HomeKit).• Assist with installation, firmware updates, and network connectivity problems.• Collect customer feedback and log recurring issues for future product improvements.• Identify when issues require escalation to senior technical teams or development engineers for further resolution.

• Provide support to customers through phone, chat, or email to address technical problems with their services.• Identify and resolve issues concerning internet speed, connectivity, equipment (including modems, routers, and set-top boxes), and account configurations.• Possess a comprehensive understanding of the technical features of Suddenlink and Optimum products and services, including networking principles (such as IP addresses and Wi-Fi), signal diagnostics, and product functionalities.• Record all customer interactions, troubleshooting processes, and solutions in the company’s systems for future reference.• Assist customers in setting up new equipment, activating services, and modifying account preferences.

• Identifying the underlying factors of customer experience feedback that are leading to customer inquiries or complaints.• Presenting results through the Complaints Reduction Governance framework and executing the actions designated in accordance with the Complaints Operating Model.

• Address customer complaints and inquiries with an optimistic demeanor, aiming to achieve resolution during the initial interaction.• Ensure precise documentation of customer interactions, concerns, and transactions within our customer management system.• Delivering information regarding products and services to customers, thereby aiding them in making well-informed choices.